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Customer Services & Support
Desjardins Hiring for Advisor – Product Administration and Customer Service at Montréal, QC Full Time
At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Level
NV-09
As a Product Administration and Customer Service Advisor, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts.
You advise and assist clients and partners as part of intervention and development initiatives. You recommend solutions to improve or optimize standards, policies and programs. Your projects and initiatives require extensive knowledge of your line of work.
You prepare recommendations, solutions and action plans based on the organization’s objectives and priorities. You help solve complex problems using your analytical skills and extensive knowledge of your line of business. Coordination is critical, so you frequently interact with stakeholders working in other fields. Interpersonal savvy is therefore essential.
General Information on the Position
Main responsibilities
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Diagnose issues, challenges and needs to determine target outcomes
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Develop and help implement objectives, solutions and action plans
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Analyze data, conduct studies, make recommendations and write reports
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Carry out projects and initiatives related to your line of work
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Advise and assist practitioners and the organization’s units regarding your line of work.
Other working conditions
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Workplace: The work arrangement for the position is hybrid work #LI-Hybrid
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Number of jobs available: 1
Qualifications
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Bachelor’s degree in a related field
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A minimum of four years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
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For vacant positions available in Quebec, please note that knowledge of French is required
Specific knowledge
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Advanced knowledge of oral English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Desjardins Cross-sector skills
Action oriented, Customer Focus, Differences, Nimble learning
Key competencies for the job
Ambiguity, Business insight, Decision quality, Ensures accountability, Interpersonal Savvy
Work Location
1253, avenue McGill College Montréal
Trade Union
Non Syndiqué
Unposting Date
2022-11-24
Job Family
Administration (FG)
Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.