Deputy Hiring for Small Business Consultant at Sydney, New South Wales, Australia Full Time

At Deputy, we’re on a mission to simplify shift work. We empower businesses to build thriving workplaces – ones where staff are engaged, customers are served well, businesses are legally compliant, and companies’ profits thrive. Our reach extends across 70+ countries worldwide, serving more than 320,000 workplaces.

Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London, backed by top investors and recently surpassed 100m ARR. We’ve helped millions of workers across industries and aim to empower 60% of the global workforce. If you’re passionate about simplifying shift work and driving industry change, join us at Deputy and help shape the future of hourly employment!

You do not need to match every listed expectation to apply for this position. Here at Deputy, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

The Role

As a Small Business Consultant at Deputy, you will guide the conversion of qualified small businesses during their trials into paying customers and ensure they are set up for long-term success. As an expert in communication with the ability to influence decision makers, you will live by Deputy’s values, including listening to learn in order to create meaningful outcomes. This role will also look to identify opportunities for selling additional training packages where needed and will be aided by a best-in-class technology led experience to help guide the buyer’s journey and identify intent to purchase.

This is a non-commissioned role, enabling you to be a true consultant to our inbound small business prospects, ensuring that our products and services fit their needs and will drive positive business outcomes for both parties.

Responsibilities

• Provide product demos and answer questions for potential customers during their free trial period
• Be a Deputy product expert with a deep understanding of small business needs, including localized Fair Work Australia compliance
• Identify expansion opportunities for additional products and training where necessary to ensure long term client success
• Provide feedback to the Learning Experience Team to further amplify the technology led buying experience
• Align with our Sales, Product Marketing, and Implementations team to ensure that we are unified in our value messaging and offerings

Qualifications and Requirements

• 1+ years of experience as a Customer Success Manager, Sales (AE, SDR,etc), Customer Support or similar
• Intrinsically motivated, customer focused with revenue awareness
• Knowledge of and appreciation for small businesses, their challenges, and their importance to their employees, communities, and the economy
• Above all, a growth mindset, willingness to learn, and a genuine excitement for the problems we are solving for our customers

Employee Perks

• Share Options
• Paternity/Maternity Leave Policies
• Flexible Work Policy
• Company wide Development & Coaching
• Hackathons
• Awards – “Your Time to Shine & Celebrate Success”
• Social Events & variety of social clubs (Books, LGBT, Games, Sports)
• Mental Health Support
• Munch & Learns

Learn More About Deputy

Deputy Linkedin Page

Deputy Instagram

The Bay Area’s Top Workplaces

Open the Pod Bay Doors Podcast – E165: Silvija Martincevic, CEO & Board Director, Deputy

International Shift Worker Sunday

Customer Story – Honest Burgers: from inflexible all-in-one to Deputy’s best of breed flexibility

Best Employee Scheduling Software 2023 (Forbes Advisor)

Silvija Martincevic: Five Things I Wish Someone Told Me Before I Became A CEO

Customer Reviews – GetApp and G2Crowd

Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.