Dependable Emergency Vehicles Hiring for Customer Service Representative at Greater Toronto Area, ON Full Time

Dependable Emergency Vehicles is currently looking for a Customer Service Representative to provide front line support in our Warranty and On-Site Service division. This position will ensure that customers, both internal and external, receive exceptional customer support with our products and services.

Job Responsibilities:

• Assist customers with questions, inquiries, and special requests through various channels promptly
• Process orders, forms, applications, and requests following procedures and ensuring customer satisfaction
• Maintain a positive, empathetic, and professional attitude towards customers at all times
• Keep records of customer interactions, transactions, comments, and complaints
• Obtain necessary information from customers to adequately follow up
• Communicate and coordinate with colleagues and other departments as necessary
• Other tasks and duties as assigned

Skills & Qualifications

• Degree/Diploma/Vocational training and/or hands-on experience considered an asset
• Knowledge of Microsoft Office is a must
• Previous experience with ERP software is a plus
• Excellent verbal and written English skills
• Strong communication and multi-tasking skills
• Excellent customer service & time management skills
• G license

Work schedule:

Monday – Friday: 8am – 5pm

What We Offer:

• An exciting fast-paced environment within a growing company
• Ample training and development opportunities
• Competitive compensation and comprehensive benefits: Medical, dental and long-term disability
• RRSP program match

If you enjoy working in a fast-paced environment and enjoy a challenge, then this may be the opportunity for you.

We thank you for your interest, but only candidates selected for an interview will be contacted.

Job Type: Full-time

Salary: $22.00-$25.00 per hour

Benefits:

• Dental care
• Extended health care
• RRSP match

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Greater Toronto Area, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)