Department of Transportation Hiring for Customer Service Manager at Portland, OR Full Time

08/08/2023

08/21/2023

Department of Transportation

$5,079 – $7,861

Employee

Customer Service Manager

• Oversee operations of assigned office(s).
• Ensure transactions reflect correct interpretation and application of laws, rules and program policies and procedures.
• Provide direct customer service and maintain proficiency with processing driver and vehicle transactions.
• Research and resolve technical issues.
• Maintain accurate records related to the management and operation of field offices.
• Evaluate business processes and systems fir efficiency, accuracy and adherence to applicable policies, procedures, rules and laws.
• Investigate and resolve customer complaints and concerns.
• Manage process for filing vacancies.
• Evaluate and improve employee effectiveness by providing feedback during one-on-one meetings.
• Monitor operating budget and contract compliance. Approve and reconcile expenses.
• Perform VIN inspections and drive tests in inclement weather.
• Work is primarily conducted in an office setting and can include irregular hours based on business needs.
• Travel between assigned offices is required and may include traveling during inclement weather.
• To request a copy of the position description, which includes all duties and working conditions, please email

  [email protected]

  .

• Work/life balance, 11 paid holidays a year, flexible work schedules, competitive benefits packages and so much more.

  Learn more

  about working at the Oregon Department of Transportation.

• Live, work and play in

  the Portland-Metro area!

• Experience interpreting and explaining state laws, rules, policies and procedures to others.
• Employee development and coaching experience.
• Strong communication skills, both verbal and written.
• Effective communication of complex information to diverse audiences.
• Demonstrated ability to quickly resolve conflict and de-escalate difficult situations.

• Complete the following required steps:
  • Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.
  • Attach a cover letter. Your cover letter should clearly demonstrate how your experience and training relates to the qualities that you have under the “what we’d like to see” section above.
    • Your cover letter must be limited to no more than two (2) pages.
    • Please address your cover letter to Rachel Shipley, Sunset Region Manager.
    • Generic cover letters and/or cover letters that do not address the qualities that you have under the “what we’d like to see” section may receive lower scores than those that addressed the desired qualities.
    • If you are an internal applicant, you must upload your cover letter in the ‘Resume/Cover Letter’ section of the application.
    • If you are an external applicant, you must upload your cover letter in the ‘Resume/CV’ section of the application.
  • Complete questionnaire. Answer the checkbox-style questions before submitting your application.
• After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox.
• If you are a veteran, you may receive preference

  . The

  task to upload your documents

  will come before the public records request and gender identity questionnaire tasks. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.

• Candidates selected to interview will participate in a writing assignment as part of the interview process.

• For questions, call 503-931-1206 or email

  [email protected]

  .

• We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer.
• This recruitment will remain open until filled. Our first application screening is scheduled for 9:00 a.m. on Monday, 08/21/2023, but we may close the announcement at any time after this date when we have received an adequate number of applications. We cannot guarantee that we will consider applications received after this screening date. We encourage interested applicants not to delay in applying.
• We may use this recruitment to fill multiple or future vacancies.
• We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.

• You will become part of the state’s management team.