Department of Industry, Science and Resources Hiring for Digital Managers at Brisbane, Queensland, Australia Full Time

• Sydney, Canberra, Darwin, Brisbane, Adelaide, Melbourne, Perth
• Applications close 08 February 2024

About the Department

The Department Of Industry, Science And Resources And Our Broader Portfolio Are Integral To The Australian Government’s Economic Agenda. Our Purpose Is To Help The Government Build a Better Future For All Australians Through Enabling a Productive, Resilient And Sustainable Economy, Enriched By Science And Technology. We Do This By:

• Growing innovative & competitive businesses, industries and regions
• Investing in science and technology
• Strengthening the resources sector.

The department plays a key role in the Australian Government’s agenda to create jobs and build a stronger, more resilient and competitive economy. Our work builds on Australia’s existing strengths, supports businesses to grow, and drives new opportunities for long-term productivity growth and prosperity.

Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology.

Chief Operating Officer Division The Chief Operating Officer Division supports the work of the department through the delivery of corporate and business functions spanning human resources, legal, communications, and property management. Together, teams in the Division provide expertise to lead and shape policy development, business improvement and program delivery to ensure the efficient and effective delivery of corporate outcomes for the Department.

Chief Information Officer Division The Chief Information Officer (CIO) Division Is An Exciting, Diverse And Dynamic Division That Drives The Digital Agenda For The Department. Leading The Delivery Of The Department’s Digital Offerings And Transformation, The CIO Division Partners With Business Areas And Stakeholders To:

• Realise the digital policy objectives of the department
• Define the department’s digital landscape
• Co-design digital experiences making it simpler to innovate, collaborate and communicate
• Drive the innovation and transformation of IT services

Communications Branch The Communications Branch sits within the Chief Operating Officer Division and plays a key role in supporting policy objectives and telling the department’s story. The branch manages a large number of communications channels and offers advice on all aspects of communications. It plays an important role in supporting our Ministers and the department’s Executive.

The successful applicant will join a dynamic team operating as a centre of excellence. We work closely and early with our policy and program colleagues to effectively communicate our strategic priorities. We take a content-focused, digital first approach to developing impactful communications.

We value continuous improvement, keeping on top of communications best practice and evaluating our activities against objectives. We work hard to maintain an empowering branch culture and offer flexible-working arrangements.

ICT Operations Branch The ICT Operations Branch is one of three branches sitting within the Chief Information Officer Division (CIOD) and is instrumental in the delivery of infrastructure and support to the department, running all ICT for the enterprise.

The branch is a fast paced and exciting part of the CIO portfolio, and the successful applicant will join a team providing key critical services to departmental staff and guiding their digital experience in the workplace. Our ideal candidate

The Chief Operating Officer and Chief Information Officer Divisions are looking to fill a number of ongoing vacancies at the EL2 level. An order of merit will be established to fill upcoming and future vacancies.

Candidates who demonstrate the following generalist capabilities are encouraged to apply:

• Outstanding judgement and a demonstrated ability to think strategically, be risk-focused, and identify opportunities for improvement
• Experience in effectively managing and leading teams to deliver positive business outcomes, and inspiring staff to bring their best selves to work
• Exceptional stakeholder management skills, including the ability to influence and work with a broad range of people from a variety of backgrounds and skill levels
• The ability to work and communicate effectively within a leadership group, collaborate with peers to deliver shared outcomes, and contribute to a positive work-place culture
• Thrive in a fast-paced and ever-changing environment, often under tight timeframes
• Demonstrate exceptional communication and organisational skills, with an attention to detail

Our department has a commitment to inclusion and diversity, with an ambition of being the best possible place to work. This reflects the importance we place on our people and on creating a workplace culture where each and every one of us is valued and respected for our contribution. Our ideal candidate adds to this culture and our workplace in their own way.

What You Will Do

There are several vacancies at the EL2 level available and an order of merit will be established to fill future vacancies.

Candidates do not need to meet all of the requirements below to be considered suitable for a current or future position.

Technical or ICT experience is not a requirement for all roles.

Immediate Vacancies To Fill Include:

• Digital Experience and Engagement (Communications Branch)
• Infrastructure and Networks (ICT Operations Branch)
• Desktop (ICT Operations Branch)

Digital Experience Engagement – Communications Branch

In This Role You Will:

• Provide strategic advice on the corporate digital channels and platforms, including websites, social media and newsletters.
• Deliver strategic projects to ensure content, websites, platforms and tools deliver on the department’s vision and remain fit-for purpose. This includes advice on digital communication strategy and user experience.
• Manage and administer one or more of the department’s platforms: industry.gov.au, consult.industry.gov.au, social media (dept. Facebook and LinkedIn, Twitter channels: industry, tech, science), business.gov.au, Swift digital newsletter platform, and the internal Readability Engine tool – as well as the department’s GovCMS web hosting arrangement.
• Partner with divisions to write content for websites and consult.industry.gov.au, including major publications and s for external publication.
• Engage with internal and external stakeholders on content related matters, connecting whole of government initiatives to our business.gov.au website
• Contribute to the development of NPP’s for digital websites needed across the department
• Provide guidance on and coordinate corporate social media channels and lead the DISR Social Media Network.
• External digital channel development, governance and best practice, analytics and user feedback and analysis

In addition to the general skillsets identified, this role requires the following:

• Demonstrated ability to manage a number of digital platforms across websites, social media accounts and digital newsletters
• Outstanding communications skills, with a focus on digital communications
• Significant experience as a communications professional
• A strong understanding of communications best practice, including digital communications.
• Tertiary qualifications in Communications; Information Technology; or other related fields; or relevant work experience is highly desirable.

Infrastructure and Networks – ICT Operations Branch

In This Role You Will:

• Undertake the responsibility of maintaining, monitoring and consistently improving the DISR network and infrastructure platform.
• Provide technical guidance and leadership on ICT projects, architecture and initiatives.
• Work collaboratively with other areas within the department such as Property, Enterprise Architecture and Cyber Security to deliver shared outcomes.
• Work collaboratively with external vendors to ensure essential enterprise services are being delivered to the Department.
• Manage problems and incidents within the ICT Operations branch in co-ordination with managers and other stakeholders.
• Manage multiple data centres and communication rooms across the country.
• Support staff in their professional development and encourage skill sharing.
• Ensure service delivery is continuously improved and innovated.
• Manage and maintain contracts for externally provided services, licencing and hardware refreshes.

In addition to the general skillsets identified, this role requires the following:

• An excellent understanding of change management and the core business processes of the department.
• The ability to quickly grasp technical concepts and communicate with a range of stakeholders with varying technical knowledge.
• Experience with managing shifting priorities to deliver both operational and project outcomes.

Desktop – ICT Operations Branch

In This Role You Will:

• Lead and manage a multi-disciplinary team to ensure the continued delivery of the department’s End User environment.
• Oversee physical ICT asset management including associated policy and operational tracking.
• Manage the provisioning of equipment for the onboarding of new staff, across Australia.
• Manage the Industry House ICT Service Hub in conjunction with the Corporate, Digital and Executive Support Services team.
• Proactively manage issues and risks, mitigating and resolving them to ensure successful delivery.
• Work collaboratively with the Chief Information Officer, General Managers and other section Managers to deliver the division’s vision and strategy.
• Develop and contribute to corporate ing, strategy development and executive briefing for a variety of audiences, including departmental executive.
• Represent your section, the Branch, and the division at a variety of forums, including Working Groups, Steering Committees, and other departmental governance forums.

Eligibility

To be eligible for employment in the APS and the department, candidates must be Australian Citizens.

Positions require a Baseline security clearance and successful candidates will be required to obtain and maintain a clearance at this level.

Notes

The department’s Executive are strong advocates for diversity, inclusivity, and accessibility.

A merit pool may be established and used to fill future vacancies within 18 months from the date the vacancy was first advertised in the Gazette.

The department does currently offer flexible work opportunities for many roles. This vacancy can be based across all locations, although flexible or remote work arrangements may be considered. Please reach out to the contact officer to discuss this further.

Application information

Your application must not contain any classified or sensitive information. This includes in your application responses, CV and any other documents. The selection panel may not consider applications containing classified information.

Please provide a pitch explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position. Your pitch can contain no more than 750 words and should align to the key duties listed above.

Please complete your application online and provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format).

Accessible application documentation is available in other formats on request. Please contact

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Contact Information

For more information regarding this opportunity, please contact Louise Wallensky on 02 6243 7735 or via email on louise.wallensky@industry.gov.au