Department of Human Services Hiring for Benefit and Eligibility Worker (Human Services Specialist ) – two vacancies at Clackamas, OR Full Time

08/12/2023

08/24/2023

Department of Human Services

$3,265 – $4,913

Employee

Benefit and Eligibility Worker (Human Services Specialist 3) – two vacancies

• When you join the

  ODHS

  , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

• Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
• We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The

  Equity North Star

  has four points that explain the agency’s goals related to equity, inclusion, and racial justice.

• We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and

  competitive benefits packages

  including health, dental, vision and much more!

• If you have federal student loan debt or are thinking of going back to school, then you might benefit from the

  Public Service Loan Forgiveness Program

  . If you make 120 qualifying payments on your student loan while working full-time for a qualifying employer, your student loan debt may be forgiven.

• Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client’s situation.
• Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience.) A photocopy of your transcripts must be attached to your application materials if using college courses to meet the minimum qualifications.

• Equity and Inclusion: The ability to promote a culture of equitable treatment, belonging, and commitment to fostering ODHS’ mission to actively work to foster an anti-racist workplace.
• Computer skills: Adept in usage and functionality of computers, web browsers, and Microsoft programs such as Excel spreadsheets. Ability to learn and use multiple systems in tandem for research, tracking and financial eligibility.
• Organizational skills: Ability to remain organized and prioritize work tasks and responsibilities appropriately. Must be self-motivated and have good time management skills.
• Dedication to teamwork: Demonstrated commitment to developing relationships that establish trust, approachability, and collaboration amongst individuals with diverse learning and communication styles. Inclusive and respectful of others’ contributions and ideas.
• Adaptable/ongoing learner: An avid learner with demonstrated ability to apply lessons-learned to varying environments and situations; welcome constructive feedback and suggestions to strengthen work performance.
• Customer Service: Calm, professional demeanor that delivers quality customer service daily by telephone, in writing or in person. Ability to demonstrate active listening and compassion to serve diverse customer needs.

• Determine initial eligibility for agency administered programs such as: medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), long term care services, etc.
• Conduct interviews by phone and in-person to gather information to assess and determine need for services and benefits.
• Assess applicant family strengths and needs, connecting individuals and/or families to other resources and programs in the community.
• Write clear and concise case notes to summarize information gathered from applicant and collateral sources.
• Other duties as assigned.

• This position is not remote. Work is primarily conducted on site at the North Clackamas branch office. During initial training, the work schedule is Monday – Friday, 8am – 5pm. Thereafter, schedule flexibility negotiable, including up to two telework days per week.
• Contact with the public, including contact with Oregonians experiencing emotional and financial stress.
• Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.
• Will require sitting at a computer or telephone for prolonged periods of the workday.
• Experience high volume of computer work, using various computer programs in a fast-paced environment.
• Priorities and procedures may change daily and require the ability to be flexible in application of procedures.

• Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• A cover letter is not required for this application. However, you may attach one if you wish. This may help the manager understand better how you possess the essential attributes.
• Current State of Oregon employees: Apply via your employee Workday account.
• If you are not a current State of Oregon employee, view this

  application instructional video

  .

• After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

• Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• May require a valid driver’s license or other acceptable method of transportation.

• This position is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies.
• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Please review the

  Classification and Compensation

  page for more details, or you may

  visit our website

  for information on Pay Equity.

• Have questions about Workday or want some tips on understanding the state application process? Check out our

  Oregon job opportunities

  page.

• If you need an accommodation under the Americans with Disabilities Act, have questions or need assistance with the application process, please email Alissa Walker or call/text her at 503-519-1807. Please be sure to include the job requisition number.