Dental Practice Manager Full Time

About The Position

Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field (or equivalent experience).
• Minimum of 3–5 years of experience in dental practice management, preferably in an FQHC or community health setting.
• Knowledge of dental billing, coding, and insurance processes (Medicaid/Medicare experience preferred).
• Experience with electronic medical/dental records systems.
• Ability to cope with stress.
• The person in this position needs to occasionally move about inside the clinic.
• Constantly operates a computer and office equipment.
• Frequently communicates with patients and staff; must exchange accurate information.
• May occasionally lift items up to 25 pounds.
• Performs with frequent interruptions or distractions.
• Adjusts priorities quickly as circumstances dictate.
• Ability to analyze, interpret, and synthesize operational and financial data.
• Ability to read and interpret documents and instructions.
• Ability to communicate effectively with patients, staff, and stakeholders.
• Must be able to travel between Greater Baden Medical Services Dental locations.

Nice To Haves

• Medicaid/Medicare experience preferred.

Responsibilities

• Oversees daily operations of the dental clinic to ensure efficient workflow, patient access, and quality care delivery.
• Supervises dental front office and clinical support staff, including scheduling, training, performance management, and discipline.
• Monitors patient scheduling, provider productivity, and cycle times to ensure optimal access and minimal wait times.
• Collaborates with Dental Director to implement clinical policies, procedures, and quality improvement initiatives.
• Ensures compliance with FQHC, HRSA, OSHA, HIPAA, and state and federal regulations.
• Readiness for audits site visits and accreditation reviews through ongoing monitoring and corrective action implementation.
• Manages billing, coding, and revenue cycle processes in coordination with finance to optimize collections and reduce denials.
• Prepares and monitors departmental budgets, productivity reports, and key performance indicators.
• Oversees patient registration, insurance verification, and sliding fee scale implementation in accordance with FQHC guidelines.
• Ensures proper maintenance, inventory, and ordering of dental supplies and equipment.
• Coordinates facility and equipment maintenance and vendor relationships.
• Addresses patient concerns and resolves complaints to ensure patient satisfaction and retention.
• Supports recruitment, onboarding, and retention of dental staff.
• Ensures accurate and timely documentation in the EMR and adherence to recordkeeping standards.
• Participates in audits, site visits, and accreditation processes as required.
• Collaborates with medical, behavioral health, and administrative teams to support integrated care initiatives.
• Monitors and ensures compliance with infection control standards, including sterilization logs, spore testing, and equipment maintenance in accordance with OSHA and CDC guidelines.
• Conducts routine chart audits to ensure accuracy, completeness, and compliance with documentation standards and regulatory requirements.
• Tracks and reports key performance indicators (KPIs), including provider productivity, patient access, no-show rates, and cycle times.
• Ensures compliance with FQHC quality metrics and reporting requirements, including Uniform Data System (UDS) measures.
• Oversees quality assurance processes for dental radiographs, ensuring proper technique, safety, and documentation.
• Monitors patient satisfaction and implements corrective actions based on feedback and survey results.
• Ensures compliance with billing and coding standards through routine audits and coordination with the revenue cycle team.
• Conducts regular staff training and competency assessments related to clinical protocols, safety, and compliance.
• Reviews incident reports, identifies trends, and implements corrective action plans to mitigate risk.
• Collaborates with leadership on continuous quality improvement (CQI) initiatives and participates in quality committees as required.
• Participates in team/staff meetings; attends in-service trainings and applicable workshops.
• Performs any and all other duties as assigned to support organizational needs.