Demco Hiring for Customer Service Representative at Madison, WI Full Time

If you like hearing these types of comments from happy customers, then we want to talk to you! We’re looking for an experienced representative to join what we think is one of the best customer service teams around. Not only do our reps know how to make every customer experience a positive one, they also have great communication skills and can swiftly key orders with outstanding accuracy.

Demco is the leading supplier of library and school supplies and furnishings, but our customer service representatives make us so much more than that. They have a passion for supporting educators and librarians, and it shows in the personal relationships they build by providing outstanding service and helping customers resolve issues to their greatest satisfaction.

Does this sound like you? Then now is your opportunity to join our team!

What You’ll Do Every Day

• Serve Demco’s customers by placing orders, preparing quotes, providing invoice copies, and answering questions regarding the status of orders
• Provide solutions and assist customers by answering questions and troubleshooting issues they have about our websites, products, promos, shipping, etc.
• Provide accurate information to customers regarding lead times, back orders, and discontinued items
• Provide value to our customers and increase revenue by making decisions to ensure customer satisfaction, including offering promotions and upsells
• Handle customer contacts via phone, mail, fax, internet, and email for multiple brands
• Make outbound calls to customers to follow up on missing information and order discrepancies
• Complete order entry and data hygiene in between phone calls
• Provide job shadowing for new trainees and other Demco coworkers
• Work together with internal customers to solve customer problems

What You’ll Bring To Demco

• At least 4 years of experience in customer service; experience working in a call center assisting customers navigating e-commerce websites and offering promotions and upselling preferred
• Strong PC knowledge
• Above average typing speed with outstanding accuracy
• Excellent verbal and written communication skills

This position offers a Monday through Friday work schedule, from 8:00 a.m. to 4:30 p.m., and is conveniently located on the east side of Madison. Training for the position will be done onsite throughout the first 6 months. After all training is complete you would have the ability to work onsite or remotely.

Aside from our competitive compensation plan, we also offer many benefits to keep you healthy and happy, including the following:

• Options for health, dental, vision, and life insurances
• Short-term and long-term disability coverage
• Paid time off
• 9 paid holidays and one floating holiday
• Paid volunteer time
• 401(k) and retirement contributions
• Tuition reimbursement
• Assistance in community giving
• Health and wellness reimbursements
• Scholarships for dependent children
• Personal computer purchase plan
• Dress-for-your-day attire