Demant Hiring for Customer Experience Representative Full Time

Demant is a world-leading hearing healthcare group that for more than a century has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to intelligent audio solutions and hearing care all over the world, Demant is active and engaged.

The Demant Group operates in a global market with companies in more than 30 countries, employs more than 14,500 staff and generates annual revenue of DKK 14 billion (approx. 2.1 billion USD). Our products are sold in more than 130 countries.

The ideal candidate must have excellent interpersonal skills and be able to quickly establish strong working relationships with customers and colleagues. Problem-solving comes naturally to this individual. You are detail-oriented and can take ownership of tasks and projects and see them through to completion. You are technology-savvy, well-versed in office software packages, and comfortable with electronic communications and internet technologies in general.

As part of a small and fast-growing company, you will need to be adaptable and flexible to respond to a variety of challenges. There will be many opportunities for learning and professional growth, and your career path will be limited only by your abilities and your drive to succeed.

Responsibilities:

As a Customer Experience Representative, your core responsibilities will include:

• Provide exceptional technical support for our customers as a member of our software support team via various platforms such as Freshdesk, ConnectWise Control, and telephone
• Lead the training and installation of our clinic management software using Webex and other platforms
• Act as the point of contact for clients throughout the onboarding process
• Correctly identify, replicate, and thoroughly document issues for efficient issue management
• Work closely with various departments and collaborate efficiently to ensure proper documentation and resolutions of all findings within Freshdesk and JIRA
• Process client requests for system enhancements or modifications to our evolving software

Qualifications:

• Bachelor’s degree in Business, Liberal Arts, Social Sciences, Science fields preferred or 3 years of experience in technology or customer service
• Logical troubleshooting skills and techniques
• Strong interpersonal and presentation skills
• Self-starter – able to use reference material to work independently
• Excellent attention to detail
• Customer-first attitude to clearly communicate details to customers with varying technical abilities in a clinical setting
• Recent graduates welcomed

This Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.