Dell Technologies Hiring for 2023 Dell Technologies Graduate Program – Client Technical Support Engineer Job at Sydney Full Time

2023 Dell Technologies Graduate Program – Client Technical Support Engineer

Dell Technologies provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.

Join us as a Graduate Engineer on our Technical Support team in Sydney to do the best work of your career and make a profound social impact.

Start date: February 2023

What you’ll achieve
As a Technical Support Engineer, you will work with a highly skilled technical team that provides the highest level of support for our ProSupport and Premium customers in Australia and New Zealand with an outstanding end to end experience.

You will

• Provide over the phone first-level technical hardware and software support on Dell supplied products, peripherals and applications
• Use troubleshooting techniques and tools to identify and resolve customers technical issues
• Assumes a proactive role in technical support call avoidance by identifying common problems and documenting resolutions
• Actively engage with our customers in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
• Delight customers and be their greatest advocates through simplifying the customer experience

About you

• You will be completing your degree prior to the start of the program (February 2023) or graduated not more than 12 months before the commencement of the program
• Customer relationship skills
• You are passionate about technology
• Attention to detail, time management and organisational skills
• First-rate customer focus, phone etiquette and work ethic
• Ability to work under pressure with calmness and composure
• Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

Benefits

• You will have access to first class training
• Flexible work environment
• Health allowance

Please note: applications will only be considered for candidates who have the right to work in Australia without restriction or sponsorship

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life – while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.