DEL Windows & Doors Inc. Hiring for Full Time Order Entry Clerk at Stoney Creek, ON Full Time

Job summary:

Customer Care Representative will receive, process, track and escalate sales quotes and orders – Reporting into Customer Care Manager

Duties & Responsibilities:

• Answer calls and provide information to customers regarding general inquires, product training, status updates on quotes/orders and troubleshooting for our online software.
• Process all incoming orders according to product lead times and delivery schedule. Send all confirmations and responsible for any revisions made to order.
• Provide customers with product availability and pricing.
• Liaise daily with accounts – receive orders and resolve problems with assembly instructions and product quality.
• Coordinate rush orders/shipments with production manager or scheduler.
• Process warranty orders, process part orders as required.
• Review orders for accuracy.
• Work with Service Department on scheduling of appointments and product issues.
• Maintain orderly files and records and assist with general clerical and administrative duties as assigned.
• Other tasks as assigned from time to time by company.

Prerequisites:

• Strong math and English skills.
• Minimum 3 years customer service experience.
• Good technical aptitude or ability to learn quickly.
• Possess the poise, diplomacy and maturity to liaise with numerous departments and handle customer complaints.
• Strong data entry skills.
• Proficiency in computers (word, excel & outlook).
• Strong keyboarding skills.
• Must be able to be a team player and work in fast paced environment.
• Experience in a window manufacturing environment considered an asset.

Salary – Up to $22.00 hour based on experience especially within the window and door industry.

Job Types: Full-time, Permanent

Salary: Up to $22.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work remotely:

• No