Defy Management Hiring for Customer Service Representative (CSR) at North Highlands, CA Full Time

Do you thrive in a fast-paced environment where you can combine your excellent customer service skills with your sales expertise?

Join our team as a Customer Service Representative (CSR), where you’ll have the opportunity to engage with customers, provide outstanding service, and contribute to our sales success.

Customer Service Representative (CSR) Responsibilities:

• Serve as the first point of contact for our customers, delivering exceptional service and support
• Assist customers with inquiries, product information, order processing, and issue resolution, ensuring a seamless and positive experience.
• Identify and seize upselling and cross-selling opportunities to promote additional products or services to customers.
• Build rapport and maintain relationships with customers, understanding their needs, preferences, and purchase history to offer personalized recommendations.
• Collaborate with the sales team to meet or exceed sales targets, actively participating in sales initiatives and promotions.
• Maintain a comprehensive knowledge of our products, features, and benefits to effectively communicate with customers and close sales.
• Process sales orders and manage customer accounts, ensuring accuracy and timely follow-up.
• Stay updated on industry trends, competitor offerings, and market dynamics to provide insights and contribute to sales strategies.

Customer Service Representative Requirements:

• Proven experience in customer service and sales roles, demonstrating strong performance in both areas.
• Excellent communication and interpersonal skills
• Ability to build relationships and influence customer buying decisions.
• Results-driven mindset
• Strong negotiation and persuasive skills to drive sales conversions and upsell opportunities.
• Ability to handle customer inquiries and resolve issues with empathy, professionalism, and efficiency.
• Strong organizational skills
• Ability to multitask in a fast-paced environment.
• Flexibility to adapt to changing priorities and customer demands.
• Comfortable working in a sales-driven environment and collaborating with the sales team.

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