De Havilland Aircraft of Canada Limited Hiring for Customer Service Representative at Calgary, AB Full Time

De Havilland Aircraft of Canada Ltd. (‘DHC’) is a proudly Canadian aerospace company currently transitioning its corporate headquarters to Calgary, AB. DHC is undertaking a consolidation of its underlying subsidiary companies under a single brand currently offering engineering, aftermarket, new aircraft manufacturing, modifications, parts manufacturing and flight training. DHC currently has approximately 1,200 employees based in BC, AB and ON as well as in markets and distribution hubs world-wide. Our strong entrepreneurial spirit, together with a culture of empowerment, quality and innovation create opportunities to grow and succeed in an organization with a proud heritage and bright future.

Position Summary

We are currently recruiting for a Customer Service Representative to join our team in Calgary.

Primary point of contact at De Havilland Aircraft of Canada to all operators, maintainers and distributors for spares sales and services for Global Legacy Dash 1-7 customer base. Responsibilities include responding promptly to customer questions and requests, managing customer sales orders, administering customer complaint feedback and engage with the Quality team to understand and address root cause. Additionally, will be required to support AOG on a weekly rotation

Key Responsibilities:
Customer Relationship management – as the face of DHC Aftermarket, you are expected to maintain a positive collaborative relationship with the customer

Familiarity with all required Work Instructions associated with the CSR function (including but not limited to RMA processing, Quote Management, etc)

Internal Collaboration – work with fellow CSR’s to develop solutions to customer issues, as well as other cross-functional support teams to resolve and address any customers issues

AOG Support – participate in weekly rotation to support 24/7 operations

Customer Communications in a prompt and timely manner

Customer Complaint Root Cause Investigations

Sales Order Management – provide prompt responses and proactively follow up

Continuous Improvement (related to Processes and Procedures)

Business Development – identify opportunities for new or incremental business

Executive Material Preparation – gather and analyze customer specific data to support

Education and Experience:
Bachelors Degree or Diploma in Supply Chain, Business Administration or Warehouse/Logistics Management

5+ Years in Supply Chain, Warehouse or Logistics type role

Strong interpersonal skills required

Previous Customer Service Experience

Strong organizational and prioritization skills are a must

Familiarity with technical manuals and ability to read/interpret (IPC and AMM) are a bonus

Skills:
MS Office Suite – Intermediate (Excel, PPT, Word, Outlook)

Vision – Intermediate

Maximizer – Intermediate

At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation and disability, are encouraged to apply.

At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply.