DDN Storage Hiring for DR, Major Accounts Technical Management Full Time

Technical Account Manager – Major Accounts

DDN is looking for a Technical Account Manager – Major Accounts to provide leadership and build a highly effective and customer focused technical account team ensuring customer success.

This manager will work directly with the customer to ensure success and overall account business continuity and enable, support, the customers site reliability engineering team.

This person and team will also interface directly with DDN Product Management, Support, Engineering and Field teams to establish requirements, document and deliver tested solutions, manage priorities with customer issues and develop ing and feedback loops as required. This team will be remote but will be required to travel for customer and DDN internal meetings. This role will focus on one large DDN account with several geographically dispersed locations globally.

Responsibilities

• Lead a team of dedicated resources and work closely with DDN Support, product Management, Engineering, Support and other shared resources to ensure the success and business continuity of an assigned customer account.
• Develop a team of project management, technical account management interfacing with the customers Site Reliability Engineering team (SRE).
• Define and document processes and best practices. Ensure they are communicated and followed.
• Be the operational focal point for a large, Globally distributed customer environment
• Drive operational efficiency through automation, documentation and project management.
• Develop feedback loops with Project Management, Engineering and Field teams.
• Lead daily, weekly, monthly meetings with customer and DDN resources as required
• Monitor and Operational status and measure against project plan.
• Manage and track workload and requests. Prioritize the resolution of urgent requests with progress on longer term projects.
• Work with Engineering, Product Management and the Field engineering teams to translate customer requirements into RFEs

Required Skills

• 8+ years’ experience leading a team and working in a cross-functional environment.
• Strong leadership, planning, decision making and communication skills.
• Experience in leading large programs
• Ability to communicate with customer and DDN executive staff effectively
• Project management skills required and PMP or similar certification is a plus.
• Experience in leading, staffing and building a strong, effective and customer-focused team.
• Experience in building and managing remote teams located around the globe.
• Experience developing documentation and procedures.
• Experience in managing heterogeneous hardware and software (servers, network, applications, file systems) environment projects preferred.
• Experience in AI/ML infrastructure management and operations at scale and in cloud environments