Daycon Products Hiring for Distribution Center Dispatcher at Upper Marlboro, MD Full Time

Dispatcher

Daycon Products Company, a leading manufacturer and distributor of building maintenance supplies and services, is in search of a Dispatcher to join our team in Upper Marlboro, MD. The Dispatcher supports the Transportation Manager with directing and coordinating the day-to-day operations of Daycon transportation and third-party driver service providers. The Dispatcher is primarily responsible for fielding incoming calls and emails to the department, overseeing the schedule, distributing paperwork and direction to drivers, and maintaining s such as Mileage and Mobilecast. This role also serves as a back-up to the Router.

Position: Dispatcher

Hours: 5:30am – 2:30pm

Benefits: Medical, Dental, Vision, 401K, Life, STD, LTD, Vacation & Sick

Location: Upper Marlboro, MD

ESSENTIAL FUNCTIONS:

• Field incoming calls from drivers, Daycon Sales Reps, Daycon Customer Service, and other partners; address issues, escalate or triage as needed.
• Support Transportation Manager with staffing and scheduling plan by fielding driver call outs / vacation schedules and adjusting operational plans.
• Distribute required paperwork to drivers each morning and support them with questions or special-order needs.
• Generate or maintain department s to include mileage, DH Delivery Hold, RG Return Goods and Mobilecast )
• Monitor driver performance in the field to ensure routes are being executed efficiently and as planned.
• Communicate with appropriate departments to ensure that all orders satisfy Sales Department order submission requirements.
• Check-in Drivers returning from the field; support with paperwork, returned product, equipment and updating of tickets in the ERP.
• Act as an extension of management and provide direction to the transportation team by coordinating and assigning daily activities; make recommendations to management on driver performance or training needs.
• Communicate frequently and thoroughly with warehouse, customer service, sales and other internal partners on department operations that impact the business.
• Monitor the Transportation email inbox in partnership with the Router.
• Investigate customer complaints regarding lost or damaged merchandise or shortages in shipment to determine responsibility.
• Perform routine filing and maintenance of records.
• Other duties as assigned.

Back-Up Routing Responsibilities:

• Control driver, truck and route productivity by ensuring that each truck carries a full load. Schedule loads to minimize the use of third-party drivers.
• Review delivery tickets to select the correct route based on the destination, shipment size and customer time requirements as well as other customer needs for each delivery address.
• Select specific trucks for each route based on volume and equipment availability.
• Develop a sufficient number of picking routes (12) by 11am for warehouse staff.
• Maintain daily dispatch log containing start times, driver, route number, and material handling equipment required for each delivery truck.
• Maintain Roadnet database of customer locations, time windows and other information as directed by the Transportation Manager
• Schedule shipments to ensure compliance with DOT regulations and company policy. Ensure that all DOT regulations are enforced.

REQUIRMENTS:

• At least one year of dispatching experience
• Experienced with Roadnet / Mobilecast strongly preferred.
• Basic proficiency with Word and Excel
• Experience with A+ operating software or similar ERP
• Basic knowledge of the distribution industry and DOT compliance
• Familiarity or ability to learn the DMV delivery area to ensure optimal routing of deliveries.
• Willingness to work occasional overtime as required.
• Ability to pass a pre-employment drug test and background check.

More About Daycon:

Daycon Products Company has been a leading manufacturer and distributor of building maintenance supplies for the past 80 years. You read that right, 80 YEARS. We are immensely proud of the Daycon legacy and we invite you to join our family. We provide innovative cleaning products and solutions, consulting and training, and coordination and education of green cleaning and sustainability programs for building owners, property managers, contract cleaners, public schools systems and universities. Daycon’s corporate headquarters is located in Upper Marlboro, Maryland with additional retail locations throughout Maryland and Virginia.

Daycon Products offers a competitive base salary commensurate with experience and a comprehensive benefits package including medical, dental, vision, a 401K plan with company match, life insurance and both short and long term disability. For more information about Daycon Products Company, go to www.daycon.com.

Daycon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected Veteran status

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person