Day & Ross Hiring for Customer Care Representative at Grand Falls–grand-sault, NB Full Time

At Day & Ross, you’ll go far.
Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers & owner operators.

We believe our people are our greatest strength – and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we were named a Top Company for Women to Work for in Transportation in 2018 and 2019. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

At Day & Ross we offer:

• Internal growth opportunities
• Benefits & extended health care, including medial and dental
• A company matched pension

About the Role

Remote Customer Care Representative
Full-time
New Brunswick Resident

This position offers the ability to work from home, with shift schedules. The successful candidate must have access to high-speed internet.

How You’ll Help:

• Help customers with complaints and questions
• Improve the customer’s experience
• Utilize our service techniques and systems
• Increase your skills with every interaction
• Give customers information about services
• Ensure customer satisfaction and provide professional customer support
• Escalate customer dissatisfaction to proper channels

Your Skills & Experience:

• High school diploma. Post-secondary education in business or related program considered an asset.
• Minimum of one year experience in a call center customer service based position
• Previous SalesForce or CRM system experience considered an asset
• Previous AS400 experience considered an asset
• Previous transportation/logistics experience considered an asset
• Proficient in computer programs such as Microsoft Office Suite
• Highly reliable, willing to learn and acquire new skills
• Exhibit professional communication and customer service skills
• Proven ability to be a self-starter and work independently
• Strong attention to detail with high organizational and interpersonal skills
• Bilingual English/French communication skills (written and verbal) preferred
• Must have access to high speed internet

Day & Ross is committed to providing a safe working environment for our employees, visitors, vendors, customers, and other members of our communities. In line with our culture and values, we believe that being vaccinated is the most effective way to protect each other. It is therefore a requirement that the successful candidate for this role be fully vaccinated and have completed the mandatory incubation period prior to the candidate’s start date with Day & Ross. Day & Ross is committed to applying the foregoing in accordance with applicable human rights legislation. The Company will review all requests for reasonable accommodation based on a protected ground on a case-by-case basis, and such accommodations will be granted where they do not cause Day & Ross undue hardship or pose a direct threat to the health and safety of others.

Please note that the successful candidate will be asked to provide reference and criminal background checks prior to employment. Only those candidates selected for an interview will be contacted.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Work from home

Schedule:

• Day shift
• Monday to Friday
• Night shift
• No weekends

Application question(s):

• “I am either: (a) fully vaccinated against COVID–19 with 14 days or more since my final dose of either a two-dose or one-dose vaccination series at the current time or by the time of my projected start date with Day & Ross; or (b) unable to be vaccinated against COVID-19 for protected reasons under applicable human rights legislation (e.g. medical or religious reasons) and will provide written substantiation of such reasons to Day & Ross. Applicant privacy is important to Day & Ross. Information relating to an individual’s proof of vaccination and/or the reason(s) for not receiving a COVID-19 vaccination is sensitive information and Day & Ross wishes to ensure this remains strictly confidential. Upon receipt of confirmation of vaccination status, the Company will preserve and handle this personal information in a secure location in accordance with the Company’s Employee.

Yes or No

Experience:

• Customer Service: 1 year (preferred)
• Call center: 1 year (preferred)

Language:

• French (preferred)

Shift availability:

• Day Shift (required)
• Night Shift (required)