David Jones Hiring for IT Service Desk Job at Melbourne Full Time

In your role as an IT Service Desk Analyst, you will be responsible for investigating and resolving Level 1 technical issues faced by David Jones and the Country Road Group employees in our stores and corporate head offices. You will be working with a collaborative team to provide fast and effective services to a range of stakeholders, ensuring that our business can operate at an optimal level.

Based in Melbourne this role will be mainly be working from home but will require some travel into the Burnley Head Office when required. Rosters will vary from 7:00am to 10:00pm as you will be supporting stores across Australia and New Zealand.

What does the role involve?

• Deliver high quality and responsive customer service to all our employees
• Problem-solving technical issues and escalate issues when necessary
• Open and close tickets adhering to ITIL standards using ServiceNow
• Collaborate with your team and provide insights into opportunities for process improvement
• Provide critical POS and networking support to our stores via our telephony system

Who are we looking for?

• Demonstrated experience in Customer Service ideally in a retail or contact centre environment
• Genuine interest in resolving technical IT issues
• Excellent communication skills, both verbal and written
• Strong understanding of desktop software and IT ticketing systems like ServiceNow
• Current student and/or recent graduate of a relevant degree beneficial, but not essential

Why work for us?

• A competitive remuneration package, including incentives
• Generous discounts for you across our David Jones with further discounts within our sister brands, Country Road, POLITIX, Trenery, Witchery and MIMCO products
• Additional day of leave for your birthday
• Ability to balance time at home and in the office to support meaningful work/life balance
• Excellent career opportunities given upcoming change/transformation projects
• A genuine, open and high performing culture
• Opportunity to become involved in our Corporate Social Responsibility program, by supporting our community partnerships

Want to know a bit more about us?

David Jones and the Country Road Group is Australasia’s largest department store and fashion retail group comprising of iconic brands such as David Jones, Country Road, POLITIX, Trenery, Witchery and MIMCO. Part of Woolworths Holding (SA) our values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality.

Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.