Dash Solutions Hiring for Customer Support Representative at Remote Full Time

Dash Solutions is a fast-growing fintech company that provides digital payments and engagement program management to thousands of customers throughout the US. Dash Solutions offers innovative strategies and a proprietary technology stack, including payroll, expense, gift, reward, and incentive card products to employers, financial institutions, and government agencies.

Position Summary

The Customer Support team is responsible for providing a best-in-class service for end users who use the WorkStride reward/channel incentives platform. The Customer Support Representative is a critical role on that team, responsible for answering phones, email inquiries and resolving customer issues while ensuring a positive experience for the end-user.

Responsibilities include, but are not limited to:

· Answer inbound customer inquiries by phone and email

· Work with in-house systems and software development resources to gather information and conduct the necessary research to satisfy customer’s request

· Resolve any and all problems that may arise by seeking to understand what the issue is and doing the necessary follow-up to solve the issue calmly and respectfully for the customer

· Provide alternative solutions as appropriate

· Escalate unresolved problems to the Customer Support Manager for resolution

· Aid in maintaining accurate customer databases by entering all pertinent information in a timely manner in our customer service software (Zendesk)

Our ideal candidate will have:

· The ability to work Monday-Friday between the hours of 9am – 6pm EST

· 1 year customer service experience, preferably in a call center or software environment

· The ability to work in a structured and fast-paced environment

· Proven ability to multi-task, listen and handle challenging situations

· Computer-literate in databases, spreadsheets and word processing

· Excellent skills in the following areas: problem solving, critical thinking, communication (verbal and written)

· Speak English fluently, clearly and able to deliver verbal communications in a professional manner, especially over the phone

· HS diploma

· Proficient in MS Excel, MS Outlook and all internet browsers

· Experience with Zendesk

· Fluent in Spanish

Our Culture

The unique culture at Dash Solutions is hard to beat, where innovation and a hard-working environment go hand-in-hand with a casual and fun atmosphere. We promote an energetic and team-oriented workplace where collaboration and a results-driven attitude is key to our success.

Our DASH Values

➢ Solutions – We use creativity to develop innovative solutions.

➢ Passion – We are passionate about delivery for our customers every day.

➢ Authenticity – We lead and communicate with authenticity.

➢ Respect – We row together with respect and enjoy the ride.

➢ Key – The key to our success is our willingness to ask “WhyNot?”

Our Benefits

Dash Solutions is proud to be an Equal Opportunity/Veterans/Disabled/LGBTQIA+ Employer and provides a competitive, and comprehensive compensation package.

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote