Daisy Corporate Services Hiring for Service Desk Analyst – 4 on 4 off Days Only Job at Batley, England Full Time

Company Description*
Salary: up to £25,300 including shift allowance*
At Daisy our Service Desk Analysts provide support for incident resolution and requests reported to the service desk. Responsibilities include initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components.

Job Description
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Ensuring all Incidents and Service Requests are accurately identified, categorised, prioritised, and managed.

• Delivering against agreed objectives, KPIs and SLAs.
• Collaborating with the wider operational, account and 3rd party teams to resolve customer tickets.
• Adoption of documented processes and procedures to support working practices.
• Adoption of the Daisy values and behaviours.

Join us on our journey as we focus on Technology, Sustainability and People. Let’s make a positive difference, together.

Qualifications

• *

Essential: *

• The ability to work under pressure in a fast-paced environment
• Drive, self-motivation, and ability to work under own initiative
• Good organisational skills with the ability to multi-task
• Previous customer service experience
• Good problem-solving abilities

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Desirable: *

• Experience on an IT and/or Telecoms Service Desk
• Exposure to products and services supported by the desk
• Knowledge and experience working with ITSM tools such as Service Now
• An understanding of ITIL v3

Why work at Daisy?
At Daisy, our values are centred around our people; therefore, we show our appreciation by providing various benefits and rewards to all our employees and opportunity to progress to all our employees.

Additional Information
As one of the largest providers of communications and IT across the UK, we’re passionate about making technology work for our customers. We help our customers make a better business, and a better world.
We are pleased to be able to play our part in ensuring that everyone can fulfil their potential and realise their aspirations with our commitment to equality, diversity, and inclusion.

Location: Oakwell Way,Oakwell Park, Batley WF17

Job Type: Full-time

Salary: £25,300.00 per year