Daavlin Phototherapy Hiring for Customer Service Representative at Bryan, OH Full Time

As a member of our Customer Service Team, you’ll play a vital role in the success of Daavlin customers. You will be responsible for providing top-notch training and customer support to medical device customers over the phone and via email.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following.

• Enter new patient orders; troubleshoot incomplete orders with patients, providers, and payers
• Provide phone support to customers with return requests, shipping damage complaints, transfers of ownership, FlexRx refill requests, and other inquiries
• Perform seamless customer training for new medical device customers
• Act as liaison between customers and functional departments (service, shipping, sales, etc.)
• Complete database functions and paperwork related to orders and customer service inquiries
• Identify and implement teamwide solutions and best practices to increase customer satisfaction
• Special projects and other duties as assigned

Supervisory Responsibilities

None

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Exceptional standard of communication
• Trustworthy and professional demeanor (speech, communication, writing skills)
• Consistent attention to accuracy and the small details
• High standard of integrity, discretion, patience, and compassion
• Constructive and positive attitude
• Preference may be given to bilingual candidates
• Highly organized and punctual self-starter

Education And/Or Experience

1-2 years in a customer service role

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine s and correspondence. Ability to speak effectively before groups of customers or employees.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be exposed to potential risk of electrical shock and/or ultraviolet exposure.

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