D & H Water Systems, Inc Hiring for Customer Service Representative at Oceanside, CA Full Time

The Customer Service Representative provides support to D&H’s customers in the ordering and delivery of product. Provide support and assistance to sales reps and others in the organization to ensure the achievement of defined corporate and department goals, including leading the industry in Total Customer Satisfaction. Permanent Position.

Essential Duties and Responsibilities

·  Receive, process, and verify the accuracy of orders from customers utilizing the company’s QuickBooks accounting / inventory system and customer purchase orders.

·  Initiate required action for response to customer service requests for order changes including the maintenance of order information files in a timely manner.

·  Communicate changes to the appropriate personnel.

·  Receive inquiries (written/telephone/e-mail) and resolve a variety of order-related issues about products, distributors, or basic marketing issues.

·  Manage service quotes and calendar; work with service team to provide an excellent service experience to customer and help generate new sales

·  Operate a computer workstation and provide customer service management with data for inclusion in various s.

·  Help develop and recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of Customer Service Department.

·  Provide backup support to the other group/team members as necessary.

·  Assist sales reps/quality staff with the settlement of customer complaints.

·  Maintain accurate customer records.

·  Maintain physical inventory and manage ing of inventory in company’s QuickBooks account 

·  Develop and maintain direct continuous relationships with customers, as well as intra and inter departments.

·  Foster communication and strong relationships with all members of D&H’s team members.

·  Take ownership for all assigned responsibilities.

·  Help to create new policies and procedures in order to help increase the efficiency of daily workflow.

·  Provide support to other departments with special projects as deemed necessary.

·  Assist Sales and Marketing in accomplishing their goals of improving service to our customers or prospective customers by communicating promotional elements or new Sales/Marketing strategies.

·  Ensure proper execution of any other projects or duties as requested/assigned by management.

Required Knowledge, Skills, and Abilities

·  Ability to work independently with minimal supervision starting as a full-time permanent position.

·  Good telephone skills; able to project a positive and professional image in verbal and written communications.

·  Strong decision-making skills.

·  Excellent organizational skills with ability to prioritize work and meet established deadlines.

·  Must be detail oriented.

·  Fully capable in MS Office and Outlook; demonstrated skills in the use of Excel.

·  QuickBooks and Sales Force experience is a plus.

Background and Experience

Education

·  BS/BA in business or a related field or equivalent experience.

Experience

·  2-5 years customer service experience preferred in a business-to-business or manufacturing environment.

Summary

Pay, benefits and more.

• Starting pay is $55,000 – $65,000 per year plus potential for bonus.
• High quality Medical/Dental/Vision insurance plans
• 401K with 3% company match.
• Vacation/PTO Time off

D&H is eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, and more.

About D&H:

D&H Water Systems is a manufacturer’s representative and manufacturing firm location in Oceanside, CA covering the municipal water and wastewater markets in Southern California, Southern Nevada, and Arizona. The primary focus of D&H Water Systems is chemical feed and disinfection. We also specialize in potable water reservoir circulation and disinfection control systems. The vision of D&H Water Systems Inc is to provide a customer oriented, technically advanced resource to the municipal market with an emphasis on end users, consulting engineers, and contractors.

D&H Culture:

D & H Water Systems maintains a high-performance culture in which every employee strives and succeeds in performing well above industry standards. Through this high-performance culture, the company achieves the best customer experience in the industry and achieves top level growth every year. Consequently, every high performing employee can expect to be compensated well above industry standards. Every employee takes a team approach to achieving the goals of the company. Through this approach, every employee understands that it is their responsibility and duty to complete any task regardless of whether or not it falls within their normal job responsibilities. Every employee should constantly be asking themselves what they can do to make the company more successful. As a high performing company every employee should view their fellow employees as valuable teammates that they are anxious to help. This trait is confirmed by regular peer reviews and evaluations. A thriving team always works hard together and strives to achieve common goals.