CYOS Solutions Hiring for Software Management Specialist Job at Canberra Full Time

Application closing date: Monday, 10 October 2022 • 11:59pm, Canberra time (in Canberra)

Estimated start date: Tuesday, 01 November 2022

Location of work: ACT

Length of contract: To 30 June 2023

Contract extensions: 2x 12 months

Security clearance: Must have Baseline

Rates: $90 – $120 per hour (inc. super)

The Department of Agriculture, Fisheries and Forestry (DAFF), Digital Services Division, has a requirement for multiple Software Asset Management (SAM) Specialists to deliver services for the Department.

We are looking for proactive, independent and enthusiastic team members who is interested in being part of project to delivering new SOE to the department. You will have 3+ years’ experience in Software Asset Management, IT Asset Management, or Licensing Sales, as you will be supporting the delivery of the Software Asset Management (SAM) service for the department.

As the SAM Specialist you will report to the Software Librarian Lead and work directly with product vendors and internal stakeholders within the department. You will also liaise with a range of software license, procurement, finance, asset and technical leaders and stakeholders.

You will provide quality customer service and assist the program with transition into service activities for any software business as usual processes.

The successful candidate/s responsibilities will be to assist with the development and review of the SAM plan by:

• Using your analytical and conceptual thinking skills and your technical skills in SAM and Software Tools to work with Service Management tools / technologies
• Creating detailed reports

• Managing relationships with key stakeholders in the department
• Ensure that SAM planning, processes and procedures are delivered under the program incorporating best practice methodologies
• You will be a key contributor to shaping the Software Asset Lifecycle for the department. This includes identifying software usage, capturing license entitlements, performing required software compliance checks, and remediation as required
• Liaising with service management, and customer teams to help define, optimise, and develop SAM standards, processes, procedures, plans and controls to ensure appropriate service asset information is recorded and maintained
• Contributing to the achievement of the outcomes for the project.

Essential Criteria

• Proven work experience in software asset management and licence compliance management
• Ability to analyse and report on software asset data against vendor licence models and agreements
• Demonstrated understanding of software licence contracts and end user licence agreements (EULA’s)
• Customer-service oriented with a problem-solving attitude, with the ability to work with internal and external stakeholders to obtain optimal outcomes
• Record and maintain accurate service details, time records and job notes within a service desk tool
• Experience with Software Management platforms, management tools and processes.

Desirable Criteria

• Communicates with Influence – Excellent communication skills – Negotiates confidently – Listens, understands and adapts to audience
• Shows Personal Integrity and Drive – Demonstrates professionalism – Commits to action – Positive approach to work
• Achieves Results – Analytical skills and problem solving – Identifies and uses resources wisely – Attention to detail