CYOS Solutions Hiring for Service Designers Job at Melbourne Full Time

Application closing date: Wednesday, 07 September 2022 • 11:59pm, Canberra time (in Canberra)

Estimated start date: Monday, 03 October 2022

Location of work: VIC

Length of contract: 12 Months

Contract extensions: 2x 12 months

Security clearance: Must have Baseline

Rates: $100 – $125 per hour (inc. super)

The Department of Employment and Workplace Relations (department) is seeking multiple Service Designers to help us design and deliver new experiences and improved outcomes for customers and employers as part of the delivery of our digital projects.

The Service Designers will be responsible for driving a human-centric and holistic approach to service delivery, with a focus on aligning user, business, and technology needs to deliver effective digital services and valuable experiences for all users. The successful candidates will have experience working in Agile and, ideally, experience with the Commonwealth Digital Service Standard; including relevant work experience to deliver design and research activities and a range of industry artefacts including service blueprints. We’re looking for people with strong interpersonal skills with the ability to exercise initiative and sound judgement.

The Service Designers will require the ability to work as part of a multidisciplinary team and be able to communicate effectively and manage relationships with a range of internal and external stakeholders; including team members, product owners and executives. Our work often has set timeframes, so our ideal candidate will be able to demonstrate experience tailoring design activities to practical timeboxes.

The department is seeking self-driven, curious individuals with a keen desire to learn, adapt, and make continuous improvement; being committed to seeing things through and delivering on key results and objectives.

Applicants should demonstrate an understanding of:

• The DTA Service Design and Delivery Process and Digital Service Standard
• User research methods
• Agile ways of working and scaled agile practices
• Experience design and accessibility in digital services.

Full Time Requirement – Onsite, standard 8 hours per day, and 40 hours per week in total. Flexible Working Arrangements (including remote working arrangements) – Requests will be considered on a case-by-case basis against the business requirements of the department and the needs of the immediate work area. Reduced Activity Period – A reduced activity period may apply – where the specified personnel will not work unless the buyer has provided pre-approval in writing, which includes: • public holidays; and • Christmas shutdown, from 12:30 pm on the last working day before Christmas Day and reopening the first working day following the first day of January each year.

Essential Criteria

• Demonstrated experience in leading stakeholders and project teams to generate journey maps, service blueprints, service models, and clearly articulate actionable insights and opportunities for service and experience improvement
• Demonstrated ability overseeing and participating in research activities, generating insights and effectively using qualitative and quantitative data to drive improvements
• Demonstrated experience working in an Agile team, including the ability to scope and break down work into design deliverables, and tailor methods and processes to set timeboxes
• Demonstrated experience using Miro, Figma, Microsoft PowerPoint and other software to communicate designs for executive and delivery teams

Desirable Criteria

• Understanding of the Australian Government’s Digital Service Standard and/or the UK Design Council’s Double Diamond Model
• Experience working for a federal government agency in a design capacity
• Versatility across a wide range of user experience practices, including stakeholder engagement, information architecture, interaction design, UI/visual design, prototyping and testing.