Cybersoft Technologies Hiring for Customer Support Specialist at Houston, TX Full Time

Cybersoft is a leading provider of software solutions to Child Nutrition Departments in K-12 school districts and State Agencies across the nation. Our product, PrimeroEdge, is an end-to-end solution which addresses all business operation needs for school food service. We are a rapidly expanding company with a small company fun and feel located in the northwest side of Houston, Texas.

Who You Are:

• Passionate and committed
• Communicate professionally with customers and coworkers
• Strong sense of ownership and accountability with a solid work ethic and is self-driven
• Clear written and verbal skills in presenting detailed information in a organized manner
• Excellent computer knowledge
• Good working knowledge of MSOffice suite
• Exemplary use of communication tools like phone, chat messenger, and email
• Proven success in working through complex questions and forming effective solutions

Preferred Experience:

• Bachelor’s degree or equivalent work experience
• Minimum of 2 years of work experience
• Bilingual (Spanish is a plus)
• Previous technical, customer service support experience, industry or software knowledge is a plus

As our Customer Support Specialist, you will:

• Understand our PrimeroEdge and SchoolCafe software and how customers utilize and interact on a daily basis
• Learn relatively large proprietary software suite thoroughly
• Diagnose, troubleshoot, resolve issues, and document well-defined resolutions
• Be an exceptional customer advocate, listening, understanding, and responding to the customer’s needs.
• Collaborate with others to deliver effective resolutions and technical support

https://www.cybersoft.net/careers/

Company Description

www.cybersoft.net

www.cybersoft.net