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CyberCoders Hiring for Technical Support Engineer at Washington, DC Full Time
Technical Support Engineer
If you are a Technical Support Engineer with experience, please read on!
Communicate directly to end-users to assist in questions and/or problem resolution. Document any and all work performed for customers in Salesforce/ServiceMax. Works with the technical support team in handling Level 1 and 2 system issues. Must have extensive troubleshooting ability via onsite work or remote mechanisms to the customer base. Can train customers when required.
-Travel up to 50% of the time-
What You Will Be Doing
-Install/Upgrade company software suite to the integrated solution
-Configure companies software suite, including but not limited to all software settings, database configuration, define rights and permissions for groups, define sources (video, web, application, etc.), scripting for custom configurations, etc.
-Provide integration services such as but not limited to system IP changes, firewall/NAT explanation, advanced system configurations, etc.
-Troubleshooting of the integrated solution as necessary, which includes addressing hardware and configuration issues, and identifying software/OS issues
-Troubleshooting system configuration, network and software/OS issues
-Troubleshoot display equipment as needed, including interpreting any error codes, determining cable vs. display issues, etc. – Documenting all customer issues for use by support staff and management – Training on the integrated solution to client base when necessary
What You Need for this Position
-Minimum of 5 years of IT experience required
-Minimum of 2 years experience in a customer support/service environment required
-CTS certification required
-Network+ and/or Security+ or comparable required
-Minimum one year experience installing, troubleshooting, and maintaining complex TCP/IP network security, routing, and physical network topologies
-Minimum of one year of experience as a System Integrator
-Familiar with either Salesforce/ServiceMax cloud applications or other similar CRM systems
-Experience performing component and interface level integration and stability tests
-Strong hardware and software troubleshooting skills with HP, Dell, and other server and client systems
-Performing administrator function in a Windows environment, preferably in a cable, telecommunications, or audio/visual environment
-Performing installs and troubleshooting of Windows software, network, and operating system components
-Proven communication skills relative to the application of technical products and business issues
Specific Skills/Certs:
-Minimum of 2 years experience in a customer support/service environment required
-CTS certification required
-Network+ and/or Security+ or comparable required
-Minimum one year experience installing, troubleshooting, and maintaining complex TCP/IP network security, routing, and physical network topologies
-Minimum of one year of experience as a System Integrator
-Familiar with either Salesforce/ServiceMax cloud applications or other similar CRM systems
-Experience performing component and interface level integration and stability tests
-Strong hardware and software troubleshooting skills with HP, Dell, and other server and client systems
-Performing administrator function in a Windows environment, preferably in a cable, telecommunications, or audio/visual environment
-Performing installs and troubleshooting of Windows software, network, and operating system components
-Proven communication skills relative to the application of technical products and business issues
Specific Skills/Certs:
-Understanding of network configurations to properly configure/troubleshoot where necessary
-Training experience preferred
-Excellent written and verbal communication skills required
-Travel up to 20-50% of the time
-Other tasks assigned by Management from time to time
What’s In It for You
Medical & Dental
401(k) retirement savings program
$60K-$70K BOE
So, if you are a Technical Support Engineer with experience, please apply today!
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Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.