CVS Health Hiring for Customer Service Consultant at Raleigh, NC Full Time

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Life Science Solutions, a.k.a. Real World Evidence conducts research with life sciences companies (such as pharmaceutical companies and medical device manufacturers) to evaluate how therapeutics are performing in real world settings. This includes retrospective and prospective studies on patient experiences, health care costs and resource utilization, treatment patterns and clinical outcomes. 

We are hiring representatives for our call center to assist participants who received a communication and have questions and want to enroll in the study. We will also place outbound follow-up calls to assist participants with completing study surveys.

We are looking for people who are great at conversing and can be engaging over the phone. We want friendly, professional individuals who can also exhibit empathy and compassion when required.

All positions are work from home and will not require going into an office location at this time. The hours of operation are from 9:00 am to 8:00 pm CT, Monday – Friday. We will be filling multiple schedules and all interested applicants should be open to working as early as 9:00 am or as late as 8:00 pm in your home time zone. Schedule preferences can be discussed during the interview and the assigned schedule would be given at the time of the offer.

There will be four weeks of training in preparation for the study launch. Training is conducted from 9:00 am ET – 5:30 pm ET to accommodate multiple time zones. Training will be conducted remotely and daily attendance is required.

At this time, to support our telephony software, you are required to be connected from the laptop to your modem using an ethernet cable. You cannot work using a wi-fi connection. We require a high-speed broadband connection with minimum speed 100/25 mbps. Unless required by state laws, internet expenses are not reimbursable by the company.

Required Qualifications

• 2 years in a high-volume call center customer service role, both inbound and outbound call experience
• Basic computer proficiency (basic trouble shooting and navigation)
• Proficient with Microsoft Outlook and Microsoft Teams
• Basic alpha number data entry skills with attention to accuracy and quality
• Effective organizational skills and ability to prioritize a fluctuating workload
• Can demonstrate through prior experience the ability to manage multiple software systems – documentation can be done in more than one system.

Preferred Qualifications

• 1 year Virtual call-center experience
• Spanish as a spoken language

Education

High School Diploma or GED

Pay Range

The typical pay range for this role is:

$18.50 – $31.72

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 05/06/2024