Cvent Hiring for Senior Learning & Development Specialist at London Full Time

Cvent has an opportunity for a Client Services Learning & Development Specialist who can help design, plan, and implement high quality client training on Cvent products. The Client Services Learning & Development Specialist will update existing training materials, host public webinar trainings and perform onsite trainings in Cvent office, during Customer Success Groups and workshops and in client offices. In addition, the specialist may be asked to be a supplemental trainer for internal training needs.

This position will be part of Cvent’s Client Services and report to the Client Training manager. This position will be located in Cvent’s London office.

What You Will Be Doing

Design and facilitate online and in-person customer-facing training sessions, both custom, client-specific sessions and broader sessions meant for a wider audience

Assess client training needs through analysis of client’s use of Cvent products and consultation with internal client-facing team members

Partner with other trainers, product management and service delivery teams to determine training needs related to new product releases and design training sessions and related training materials, such as reference guides, videos, and articles

Proactively review and update previously created training materials to ensure they are current and are meeting the needs of clients

Maintain product knowledge to ensure best in class service to clients and to develop future training programs and materials

Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to create training sessions and ensure learning maximum effectiveness of training program

Coordinate client and internal trainings including and not limited to scheduling conference rooms, having materials prepared, checking technical specs, etc.

Assist with the development of new testing and assessment processes

Contribute to the learning management system (LMS) with videos, courses, and other training tools, and participate in management of the LMS

Evaluate the effectiveness of training programs and provide feedback to management and leadership

Travel up to 40% (International and Domestic)

What You Need for this Position

Excellent Interpersonal, presentation, and verbal and written communication skills are required

Client support or training experience is highly desired

Bachelors Degree or equivalent experience

Bilingual English/German highly desired

Experience in designing and developing training programs or materials

Experience with online meeting software: Zoom

Experience with Camtasia or Captive is desired but not required

Experience using or administering a Learning Management System (LMS) is desired but not required

Must be able to quickly learn and implement new and complex ideas, relay those concepts to others, and apply appropriately

Must be able to act independently to achieve needed results

We are not able to offer Sponsorship for this position.