Customer Support Executive – US Voice Process Night Shift Full Time

Please follow our LINKEDIN PAGECompensation: ₹160 per hourJob Type: Remote | Long-term Contract (3–5 years stability)Shift: Night Shift (aligned with US time zones)Experience: Must have Cross sell/ Upsell in a BPOJob OverviewWe are looking for a dedicated and experienced Customer Support Executive to join our US Voice Process team. This is a remote, long-term opportunity ideal for candidates who are comfortable working night shifts and have prior experience handling US-based customers.Key Responsibilities- Handle inbound and outbound customer calls for US clients- Provide prompt, accurate, and professional customer support- Resolve customer queries, complaints, and issues efficiently- Maintain clear and detailed records of customer interactions- Meet performance metrics such as call quality, resolution time, and customer satisfaction- Adhere to company policies and client guidelines at all timesRequired Experience & Skills- Prior experience in a US Voice Process is mandatory- Strong verbal communication skills in English with a neutral or clear accent- Excellent listening and problem-solving abilities- Ability to handle high-pressure situations with professionalism- Comfortable working night shifts on a long-term basis- Basic soft-selling knowledge and the ability to identify upselling/cross-selling opportunities during customer interactions- Ability to promote products or services in a professional and customer-friendly manner without aggressive sales tactics- Strong persuasion and rapport-building skills with a customer-centric approachTechnical Requirements- Personal laptop/PC with Windows 11- Minimum 16 GB RAM- Dual-screen setup (Laptop + at least 1 external monitor)- High-speed and stable internet connection (backup preferred)- Quiet and distraction-free work environmentWhat We Offer- Stable, long-term contract (3–5 years)- Consistent hourly pay- Work-from-home flexibility- Opportunity to work with international clients