Customer Service Specialist Full Time

About The Position

Requirements

• Professional attitude and customer service and team oriented
• Strong work ethic, punctual, reliable, and outstanding attention to detail
• Highly organized and able to follow standard filing procedures
• Ability to multi-task, prioritize and work efficiently
• Must be able to maintain a high level of confidentiality
• Time management skills with the ability to meet deadlines
• Interpersonal communication skills
• Ability to listen, communicate (written and verbal), and follow-up effectively with customers and other employees
• High school diploma or equivalent
• Ability to learn new software as applicable
• Proficient Microsoft Office experience required
• 2+ years working knowledge & use of Excel
• Proficient data entry and management
• 2+ years of experience in an office environment

Responsibilities

• Greet and direct customers entering the facility in a professional manner
• Monitor all inbound and outbound traffic and operate all scale house functions
• Operate scales using systems to weigh trucks, issue tickets, measure trucks and trailers as needed, secure credit card payments, and maintain accurate records
• Assist IT in troubleshooting software and technology associated with scale and or software
• Understand General Waste’s waste acceptance policies and enforce these policies
• Print tickets and manage manifests for all inbound and outbound traffic
• Work as primary customer service representative for General Waste’s Landfill and hauling operations
• Promptly respond to customer inquiries and service requests daily
• Work closely with and assist the sales team as needed
• Routine monitoring of on-going jobs including but not limited to; scanning manifests, and sending customers and/or consultants’ appropriate information as requested
• Prepare job report summaries daily, reconcile to manifests, and deliver to consultants and customers as requested
• Build sustainable relationships and trust with customers and employees through open communication
• Manage customer complaints, provide appropriate solutions and follow up on resolutions
• Perform order entry into dispatch software, work with Lead Driver to ensure customers are serviced in a timely fashion and assist in dispatch when needed
• Maintain customer database, including pricing and billing information, in dispatch software
• Execute custom reports to help understand volume trends and pricing trends
• Aid in processing credit applications and managing credit limits
• Distribute invoices and monthly credit card statements for approval and receipts to properly code into accounting software
• Collect, open, and distribute inbound mail accordingly daily
• Reconcile vendor hauling and disposal bills by running reports from appropriate software
• Perform bookkeeping duties according to established policies and procedures related to accounts payable and accounts receivable
• Regularly review accounts receivable balances and contact customers as necessary to ensure timely collection of outstanding balances
• Manage credit card transactions for landfill, sales, and driver operations
• Work closely with billing and sales to accurately invoice customers