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About The Position
Responsible for providing excellent customer service and maintaining strong professional relationships in the Bank’s Customer Service Center. Professionally, courteously, and promptly resolves customer questions and/or problems. Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting customers with account inquiries, maintenance, and problem resolution. Has knowledge and experience with deposit and loan products and services.
Requirements
- Associate Degree/Two years of related experience and /or training; or the equivalent combination of education and work-related experience.
- 1 year Customer Service experience.
- Excellent communication and public relations skills.
- Excellent computer skills.
- Well organized.
- Ability to work well under pressure.
- Ability to work overtime as needed or required.
- Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
- Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
- Able to hear average or normal conversations and receive ordinary information.
- Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
- Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.
- Ability to apply common sense understanding to carry out detailed but uninvolved instructions, and to deal with problems involving a few variables.
- Ability to perform basic math skills including adding, subtracting, multiplying, & dividing two-digit numbers, the four basic arithmetic operations with money, operations with units such as inch, foot, yard, & pounds.
- Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
- Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.
- Ability to communicate in complex sentences, using normal word order with present and past tense and good vocabulary.
Nice To Haves
- Preferred knowledge of the Bank products, services, and policies/procedures.
Responsibilities
- Takes customer calls.
- Provides excellent customer service.
- Answers questions and solves problems for customers by listening, collecting data, and securing answers.
- Assists customers with their Checking, Savings, Time Deposits, IRAs, Loans, Safe Deposit Boxes, Internet Banking, Debit Cards, and Credit Cards.
- Handles complaints in a professional manner.
- Presents and explains Bank products and services to customers and assists in meeting their financial needs including the following: opening, closing, and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds, credit cards and consumer loans.
- Consistently strives to meet the Customer Service Center’s call quality goals.
- Maintains and projects the Bank’s professional reputation, while adhering to the Bank policies.
- Keeps management informed of problems.
- Maintains a professional working relationship with all associates in the Customer Service Center.
- Assists other departments, as necessary.
- Keeps work area clean, secure, and well maintained.
- Maintains the privacy of customer information.
