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About The Position
Reporting to the Customer Service Manager/Supervisor, the Customer Service Representative serves as the primary liaison between Gehl Foods, Inc. and its customers. This role supports customer inquiries, complaints, and order processing while partnering with Sales and internal teams to ensure timely, accurate service and operational excellence.
Requirements
- High School Diploma or equivalent
- Minimum of 3 years of customer service experience, preferably in a manufacturing environment
- Strong organizational skills with the ability to multitask and manage details effectively
- Excellent written, verbal, and interpersonal communication skills
- Proven ability to remain composed and professional in high-pressure situations
- Strong teamwork skills and the ability to collaborate across departments
- Proficiency in Microsoft Office (Word, Outlook, Excel)
Responsibilities
- Serve as the first point of contact for customer inquiries via phone and email, assisting with orders, refunds, and exchanges
- Troubleshoot and resolve customer complaints while proactively identifying potential issues
- Research and resolve invoice deductions and claims
- Provide administrative and reporting support to Regional Sales Managers, including data entry, correspondence, and collections support
- Maintain accurate customer and broker records and generate reports to manage assigned accounts and territories
- Build and maintain strong relationships with brokers and sales territories to support product availability and inventory needs
- Ensure all shipments are delivered on time and in full, coordinating carrier appointments and buyer communication
- Maintain strong product knowledge to effectively answer questions and resolve issues
- Collaborate with cross-functional teams on projects and workflow support
- Ensure compliance with food safety, quality, GMP, and corporate/plant safety standards
- Perform other duties as assigned
Benefits
- Need cash before payday? We’ve got you covered with on demand pay
- Full benefits package – medical, dental, vision & 401(k) match
- Generous PTO & holidays
- Growth opportunities to expand skillsets and enhance career
- Amazing team & culture focused on: Communication | Community | Wellness
- Referral bonus program
- Tuition reimbursement
- HSA Medical plan option with annual company contribution
- Perks at Work – discounts on shopping, travel & more
- Proven continued business growth for future opportunities
