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Handle customer support through calls, emails, WhatsApp, and chat.
Resolve customer disputes related to orders, refunds, returns, cancellations, and damaged products.
Coordinate with courier partners and internal teams for smooth issue resolution.
Maintain accurate records of customer interactions and complaints.
Escalate unresolved or priority issues to management when required.
Ensure customer satisfaction by providing timely and professional support.
Assist in managing payment-related concerns and chargeback cases.
Follow company policies and maintain service quality standards.
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Experience
0 – 3 Years
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No. of Openings
5
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Education
12th Pass
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Role
Customer Support Associate
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Industry Type
Furniture and Furnishing
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Gender
Female
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Job Country
India
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Type of Job
Full Time
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Work Location Type
Work from Office
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Face interview location
SteelGlow Marketing Office, Shree ram Tower, opp. Reliance Mall, Saraswati Nagar, Pali Road, Jodhpur
