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About The Position
Under direct supervision, the Customer Service Representative Apprentice participates in a structured training program combining on-the-job training (OJT) and related classroom instruction to develop the knowledge, skills, and abilities required for a Customer Service Representative role. The Apprentice will assist in booking and clearing inbound/outbound shipments, preparing shipping documentation, and supporting customer service functions while progressively gaining competency in logistics coordination, customer communication, billing, and cargo processing. The position is designed as a developmental role leading to full proficiency upon successful completion of the apprenticeship program.
Requirements
- High school diploma or general education degree (GED)
- Valid Driver’s License
- Must be resident of Guam for more than one (1) year
- Ability to read, analyzes, and interprets shipping tariffs and legal documents.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
- Ability to add and subtract two digit numbers and to multiply and divide.
- Ability to perform these operations using units of American money and weight measurement and volume.
- Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Must be computer literate in operating MS Word, Excel, Power-point and Outlook.
- Must be able to read and respond to all incoming and outgoing email daily
- Ability to operate typewriter, calculating machine, large capacity copier machine and fax machine.
- Ability to adapt to frequent interruptions and changing of assignments with no advance notice.
- Must be flexible to work extended hours, weekends and holidays.
Responsibilities
- Examines manifest, Bill of lading and Airway Bills to determine work procedures for releasing cargo.
- Notifies consignee or agent by telephone or letter of arrival dates of shipment, customs clearance requirements, and cargo availability and demurrage charges.
- Computes with information provided from Bill of Lading and Airway Bills to generate various reports.
- Prepares billing reports and submits it to accounting department for collection.
- Obtains cargo data from shipper such as cargo type, weight, measurement, destination, and shipping date, in order to determine allocation of cargo and fully utilize capacity of each shipment.
- Consults with ocean carriers and airlines to ascertain availability of cargo space.
- Provides customer(s) shipping details
- Informs shipper of carrier’s name on which cargo is booked, departure/arrival date, and cargo delivery date.
- Composes, types letters or correspondences from drafts and oral directives.
- Prepares quotes for customers.
Benefits
- MEDICAL, DENTAL, VISION INSURANCE
- SUPPLEMENTAL INSURANCE
- PAID VACATION LEAVE
- PAID SICK LEAVE
- EMPLOYEE FLEET GAS CARD
