Custom Software Solutions Inc. Hiring for Client Service Representative at Remote Full Time

Who We Are

Founded in 1991, Custom Software Solutions Inc. (CSSI) is one of the fastest growing automation software suppliers to the Canadian Insurance Industry. CSSI currently employs over 125 staff members, consisting of insurance industry professionals, certified computer technologists and programmers, trained support staff, and certified general accountants. The combination of insurance experience and technological expertise has enabled this team to develop and market a user-friendly automation system that considers all aspects of a working brokerage. CSSI provides end-to-end information technology solutions to over 433 brokerage offices across Canada.

Our Philosophy
CSSI is committed to delivering automation solutions that meet the needs of Canadian Insurance Brokers and Companies. Our guiding principles are customer satisfaction and a strong focus on providing cost-effective, reliable, and leading-edge technology. We are a company whose product is built by brokers for brokers.

Our Mission
Our mission is to deliver IT solutions to Insurance Brokers and Companies and to increase their efficiencies by automating the delivery of products to the end users.

Our Vision
Our vision is to be an IT leader in the Insurance Industry and help its broker and company clients continue to be the most efficient means of delivering insurance products to the end consumer.

The Role

Custom Software Solutions Inc. (CSSI) is seeking a reliable individual to fill a remote Client Service Representative position.

Responsibilities

· You will be required to answer incoming calls in a professional, friendly, and positive manner to assist with general questions, and any customer service-related inquiries

· Building customer loyalty by placing follow-up calls to keep clients abreast of support related matters

· Following up on daily tasks (customer issues, damages, missing items etc.)

· Multitasking to complete your daily tasks while connecting with customers via email, live chat, and telephone communications

· Being able to prioritize duties as needed to meet deadlines

· Reporting any consistent issues to upper management

· Frequent tasks require teamwork but can work independently without supervision

· Be proactive and willing to perform other office duties and special projects as required

Skills and Experience

What you’ll need to succeed

· Strong computer skills and knowledge are required to perform this job

· A strong understanding of Outlook and Microsoft Office

· Have a passion for excellent customer service and enjoy interaction with clients

· Able to maintain a professional and positive attitude when dealing with difficult situations

· Excels at problem solving and conflict resolution

· Able to prioritize and multitask to ensure all task are completed in a timely manner

· Excellent verbal and written communication skills with the ability to effectively communicate in a transparent and personalized manner

· Excellent attention to detail and highly organized

Benefits

At CSSI, we offer a remote, fast-paced, growth-oriented work environment that affords equal opportunities and embraces diversity. We provide satisfying careers for our employees to work hard and have fun in the process. A competitive compensation package, inclusive of insurance benefits, will be offered to the successful candidate.

How to Apply

We thank all applicants for their interest; however, only those under consideration will be contacted for an interview.

Work Remotely

• Yes

Job Type: Full-time

Salary: $34,000.00-$40,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Paid time off
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (required)

Work Location: Remote