Cushman & Wakefield Hiring for Operations Analyst-1 at Nashville, ON Full Time

Operations Analyst-1

Job Description Summary

Job Description

Position supports a Major Financial Client in Nashville. The position will be responsible for the process within the globally managed portfolio of mission critical data centers and branch offices locations. The Operation Analyst (OA) will coordinate with other Analysts to ensure global coverage of mechanical and electrical infrastructures supporting these locations. (OA) assures execution of program processes and management frameworks. Position will report to Nashville Lead.

Position requires excellent written and verbal communication, organization, and interpersonal skills. In addition, an extensive knowledge of facilities monitoring systems, computer software applications (including all products in the Microsoft Office Suite) is required. Must be able to use sound judgement and discretion and must demonstrate the highest levels of professionalism and initiative to drive the organizational process. Must be able to initiate and complete projects independently, accurately and often under deadline pressure. Must have the ability to process, prioritize, assign and follow-up on requests.

The Global Operations Center (GOC) is staffed regionally in accordance with global coverage requirements. The operation coordinates with its partner region to assure 24×7 coverage.

Represent the client’s real estate presence with (GOC) command center. Coordinate activities with Group Technology (GT) counterparts to assure constant and informed global support.

Access all available notification tools and devices that support Mission Critical Facilities (MCF) environments including building management systems (BMS), electrical power monitoring systems (EPMS) and available facilities/colocation dashboards.

During an incident, verify that regional real estate teams are engaged in remediation efforts. Initiate notifications, prompt updates and where required distribute updates to incidents.

Manage updates to and assure that programs activities follow the incident & escalation framework.

Assure that risks, problems and events resulting from incidents are identified and followed by regions.

Assure that associated documentation related to MCF Operations is current, accurate and available.

During service impacting data center events, organize conference bridges and assure coordination between IT and real estate group.

Preferred four year degree from accredited university/collage with degree in Engineering, Information Management or Engineering Management.

Two years’ experience in information/engineering management, command or operations center or closely related fields with good references.

Proficiency of Building Management Systems and remote monitoring systems.

Excellent written and verbal communication skills.

Ability to consistently develop accurate periodic reports, under client defined critical deadlines.

Time management, multi-tasking, and organization skills with strong attention to detail.

Self-starter and must be able to work in a fast paced, high volume environment.

Off hour and weekend availability is a requirement to manage the 24 x 7 process.

Note: This position requires compliance with our COVID related protocols, which may also include client-specific requirements. This might include, but is not limited to, either providing documentation of full vaccination as per CDC guidelines or agreeing to regular COVID testing.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.