Curator Hotel and Resort Collection Hiring for Senior Operations & Finance Associate Job at Bethesda, MD Full Time

Overview:

The Senior Associate is a vital member of the Curator Hotel & Resort Collection team working directly with the Directors of Account Management, Membership and Programs. The Senior Associate will be directly involved with all elements of the Member Hotel relationship and will regularly engage with members, vendors and senior leadership to complete detailed financial analyses to support vendor decisions, onboard new hotels and programs, coordinate multiple projects and stakeholders, and ensure that issues are resolved quickly and professionally. Accordingly, the position requires a self-starting and highly organized individual comfortable working at a fast pace and able to adapt to a rapidly changing environment.

Qualifications and Requirements:

• Bachelor of Arts or Bachelor of Science degree required. Preferred candidates have a major in economics, hotel administration, or business.
• Between two and five years’ experience in an analytical position within a hospitality company (direct experience with properties preferred), in a strategic partnership, or a client management role.
• Strong analytical, quantitative, and technical skills with an emphasis on Microsoft Excel and PowerPoint. Experience using Salesforce is a plus. The selected candidate will be comfortable with scenario modeling and creating dynamic, Excel-based sensitivity analyses.
• Ability to build presentation-ready analyses, reports, and documents.
• Ability to handle a steep learning curve and handle new concepts and information quickly. The Senior Associate will be expected to learn the details of all Curator programs and be comfortable addressing questions from external teams about each one.
• Ability to handle multiple tasks including the job responsibilities outlined below, along with special projects as assigned by Curator leadership.
• Comfort with and ability to speak regarding the fundamentals of the hotel business and operations, with particular focus on the areas that Curator programs impact.
• Self-starting attitude and ability to independently research and learn about new concepts as they arise.
• Ability to work independently on projects as well as collaboratively with Curator leadership and external Member teams. Able to effectively bring together and coordinate disparate individuals in order to solve problems.
• Strong attention to detail.
• Strong written, verbal and interpersonal skills required, as the Senior Associate will interact with groups internally and externally, including senior executives.

Responsibilities:

Overall

• Oversee the Curator relationship with a designated portfolio of Member Hotels, Operators and Owners, both proactively and reactively assessing member needs and issues.
• Develop Excel-based modeling tools to analyze savings available to members from Curator programs, as well as to compare offerings from vendors across the Curator portfolio.
• Become an expert in the terms of each Master Service Agreement (MSA) and form relationships with the key contacts at each Master Service Provider (MSP).
• Become proficient in Salesforce CRM and keep all MSA information in CRM up to date in real time, including enrollments and relevant notes.
• Act as a liaison between MSPs and member hotels.
• Assist Curator leadership in the rollout of new Curator Programs and MSPs, collecting information from Membership as needed.
• Create and maintain detailed benchmarking analyses for each Member Hotel related to the adoption of each MSA and create regular reporting that is ultimately delivered to each Member Hotel multiples times per year.

Member Onboarding

• Distribute Curator onboarding documents and surveys to new members, following up as necessary to get documents returned and completed fully.
• Process on-boarding documents and set up new members in the Curator CRM, add member contacts to CRM and provide login information to member portal.
• Hold introductory calls with each new member hotel, walking through the available Curator programs and MSAs and highlighting areas that are applicable to the member.
• Communicate with new members on a weekly basis to ensure that applicable programs are enrolled.
• Answer member questions about all MSAs/Programs, elevating to Curator leadership as necessary to address concerns.
• Coordinate delivery of member financial data and entry into Curator database.

Member Maintenance

• Engage members in monthly calls and/or meetings to collect feedback and address issues.
• Regularly monitor member enrollment and identify potential areas of opportunity for further member value.
• Prepare value summaries and provide to member on quarterly or bi-annual basis. Review summary with members, highlight opportunities for additional value through non-enrolled programs.
• Address ad-hoc member tickets as submitted.
• Assist accounting team in the distribution of invoices and rebates.
• Develop and deliver benchmarking analyses and other tools.
• Monitor member hotel rating scores to ensure compliance as a qualified hotel, notify member and Curator leadership of any failures.

Other Responsibilities

• Oversee collection, organization and posting of member content on the Curator website.
• Assist Membership group with editing and/or creation of documents utilized in potential membership discussions, to include cost-savings analyses and case studies.
• Assist Membership group with the review and posting of various news events, press releases, and other materials to the Curator website.
• Assist Membership group with finding and researching potential members and entering them into the Salesforce CRM.
• Assist Programs group with finding and researching potential vendors.
• Assist Programs group with RFP process with vendors including comparison and savings analyses.
• Support the development of the Curator business model in production of various ad hoc analyses and reports, as requested by leadership.

Job Type: Full-time

Pay: $75,000.00 – $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
New hires are required to be fully vaccinated for COVID-19.

Education:

• Bachelor’s (Required)

Experience:

• Salesforce: 1 year (Preferred)
• Microsoft Excel (advanced): 2 years (Required)
• Analysis skills: 2 years (Preferred)

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• Aggressive — competitive and growth-oriented
• Team-oriented — cooperative and collaborative

Company’s website:

• https://www.curatorhotelsandresorts.com/

Benefit Conditions:

• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place