Cumbria County Council Hiring for Level 3 Apprenticeship – HR Service Centre (x3 posts) – Carlisle at Carlisle Full Time

Job title

Level 3 Apprenticeship – HR Service Centre (x3 posts) – Carlisle PL1524e

Job reference

REQ00000013798

Date posted

06/06/2022

Application closing date

26/06/2022

Location

CARLISLE

Salary

£4.81 per hour – £177.97 per week

Package

Blank

Contractual hours

37

Basis

Full time

Job category/type

APPRENTICESHIPS

Attachments

Blank

Job description

Job Title: Level 3 Apprenticeship – HR Service Centre (x 3 posts) – Carlisle

Job Reference: PL1524e

Salary: £4.81 per hour – £177.97 per week – National Apprenticeship Wage – during first 12 months. (if 19 years old or over, after 12 months your salary will increase to minimum wage for your age)

Closing Date: 26th June 2022

Workbase: Cumbria County Council, Parkhouse Building, Baron Way, Kingmoor Park, Carlisle, CA1 1RD

Start Date: From September 2022 onwards

Apprenticeship Duration: 18 months

The Service Centre is a key delivery mechanism for the Council’s services, providing efficient services to its customers, both internal and external, its partners, officers and members, and the Council’s digital strategy.

Our Service Centre team provide a variety of key service provisions such as Purchase to Pay, Payroll, Recruitment, Blue Badge Service, Welfare, Free school meals, ICT Service Desk, Highways Hotline, Waste, Complaints, FOI’s and Registration. We deliver a high quality service that meets the customer needs (both internal and external) whilst optimising technology and improved processes to deliver an excellent customer experience.

Do you want to pursue a career in a busy human resources service centre? Do you want to achieve a nationally recognised qualification and benefit from on the job work experience? Then a Business Administrator apprenticeship with Cumbria County Council could be for you!

The Roles

The roles will predominantly be based across all the services within the SC to gain knowledge and experience of the vast range of services we offer. Working within these teams you will be responsible for providing support through emails, councils systems and over the phone. You will undertake a wide range of tasks such as the monitoring, reconciliation and processing of transactions within the various teams, this could be processing a payroll ticket, issuing a blue badge, logging a highways defect or processing a suppliers invoice. You will be supporting both managers and members of the public with information and queries, ensuring a professional approach at all times.

This is a great opportunity to work across the whole of the Service Centre with all the teams and support you to fulfil all the criteria within your apprenticeship. No two days are the same with the variety of services we provide across a variety of different council systems as well as working alongside Virtual workers using Intelligent automation.

Essential Criteria

Please note that your application will be assessed against the Qualifications; Skills and Personal Qualities and Behaviours listed on the Apprenticeship Description. In your application form you must therefore clearly demonstrate:

• That you meet all qualification requirements, and
• That you have or would develop, the skills, personal qualities and behaviours required of the role and provide examples where possible.

Please note that CVs will not be considered.

Initial Assessments and Eligibility Checks will take place as part of the recruitment process between 13th and 30th June 2022. Candidates will be contacted directly by the training provider RWP Training Ltd by phone and email to complete the checks.

Cumbria County Council will share some of the details you have included in your application form i.e. name; date of birth; home address; email address; telephone/mobile number and qualifications with its commissioned apprenticeship training providers for the purpose of the recruitment, training and management of the apprenticeship programme. Please ensure before you apply that you will be able to attend the next stages of the recruitment process.

Interview Date: Planned to be held between 25th July and 5th August 2022

Due to the coronavirus, we are operating virtual interviews. This will preferably be undertaken using the Microsoft Teams software which is currently free for new users, however if there are any issues with accessing this technology, we are happy to discuss alternative arrangements prior to the interviews.

Options will be discussed with candidates once they have been invited to the interview stage of the process, and if you have any concerns or adjustments are needed, we are happy to discuss.

Training Provider: RWP Training Limited

Further information is available on Cumbria County Council apprentices on our website: www.cumbria.gov.uk/apprenticeships

If you have any questions or you would like an informal discussion regarding the opportunity please email the apprentice team at [email protected] or phone on 01228 221400.

Equality, Diversity and Inclusion

Cumbria County Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences.

As a Disability Confident Employer disabled applicants who meet the essential criteria of this job are guaranteed an interview.