Cumbria County Council Hiring for ICT Service Desk Engineer Job at Carlisle, England Full Time

ICT Service Desk Engineer

Salary: £22,571 – £23,484

Hours: 37 Hours per week

Workbase: Usually this role is based in Parkhouse, Carlisle but it will involve working from home.

Contract: Permanent

Are you looking for your next challenge?

Cumbria County Council are looking to recruit an enthusiastic and motivated individual to join our busy ICT Service.

This is an exciting and challenging time to join us, as throughout the organisation we are working in many new ways, and our team is ensuring as many service areas and working scenarios are supported, and enabling the Council to provide all of it’s essential functions in innovative and dynamic ways.

A great opportunity to join the ICT Service Desk which is a key delivery mechanism for the Council’s services, to its customers both internal and external, its partners, officers and members, and the Council’s digital strategy.

As part of the Service Centre Operation this role is essential to ensure the efficient and robust delivery of ICT support within the Council.

The Service Desk Engineer is front line, first point of contact support taking calls, logging tickets and performing first time fixes.

This role is required to deliver a high-quality service that meets the customer needs both internal and external whilst optimising technology and improved processes to deliver an excellent customer experience.

Who we are looking for

The ideal candidate will work in a flexible, professional manner, and have an extensive knowledge of the project management lifecycle. We are looking for someone with great communication and influencing skills, who has the ability to recommend, shape and improve business practices.

If this sounds like you, and you’d like to join our team, then please apply today.

Interview information

Closing date: 24/07/2022

Interview date: 28/07/2022 – onwards

We are currently operating virtual interviews. This will preferably be undertaken using the Microsoft Teams software, which is currently free for new users, however if there are any issues with accessing this technology, we are happy to discuss alternative arrangements prior to the interviews.

Options will be discussed with candidates once they have been invited to the interview stage of the process, and if you have any concerns or adjustments are needed, we are happy to discuss.

What we can offer you

Cumbria County Council is a modern, vibrant place to work offering a range of staff benefits, including:

• Excellent training and development offers

• Flexible working opportunities

• Opportunity to join the Local Government Pension Scheme

• Various perks and discounts schemes, including money off your phone contract and local gyms

• Competitive rates of pay

Equality, Diversity, and Inclusion

Cumbria County Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Employer, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

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