Culligan Water Hiring for Customer Service Representative (Part-Time) at Owen Sound, ON Full Time

Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.

We want you to join our team at our Owen Sound location as a part-time CSR!

The Customer Service Representative is responsible for providing support to our customers and our sales, delivery, and service teams. Each CSR is required to represent the company in a positive and professional manner in all dealings with customers and employees on the phone and/or in person.

Responsibilities:

• Assist customers in person and on the phone in a professional manner
• Set up deliveries and book service calls
• Process new contracts, create customer accounts, and schedule installations as required
• Print and distribute service work orders and route tickets, close work orders, and bill out once completed
• Promote and upsell products and services to new and current customers
• Book walk-in and phone sales leads with Sales Team
• Make accounts receivable collections and related calls, forward outstanding invoices as requested
• Handle money, run the cash register and POS machine, balance cash, prepare bank deposits/UEI payment transactions, and reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc
• Assist customers with loading salt and water into their vehicles as required

What we’re looking for:

• Outgoing personality with a desire to help people
• Excellent interpersonal and phone communication skills
• Previous customer service experience
• Intermediate computer knowledge
• Ability to lift 50 pounds on an occasional basis

We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities, Indigenous peoples, and persons with disabilities.

Part-time hours: 24 per week

Job Types: Part-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Store discount
• Tuition reimbursement
• Vision care

Schedule:

• Day shift

COVID-19 considerations:
Masks, physical barriers, social distancing, reduced capacity limits in storefront, daily screening.

Ability to commute/relocate:

• Owen Sound, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (preferred)

Work remotely:

• No