CTH Recruiting Hiring for Operations Manager at buffalo, NY, us Full Time

Job Description

Operations Manager for Affordable Housing in Buffalo and Syracuse, NY

As the Operations Manager for Affordable Housing, you understand that success hinges on people and processes. Youre a change maker, spearheading specialized projects across a region of affordable housing properties to enhance overall operational performance.

Collaborative communication, detailed project plans, and managing competing priorities are in your wheelhouse. Effective Operations Managers inspire teams to drive strategic progress a crucial factor in regional performance.

ing directly to the Senior Vice President, youll collaborate on region-wide priorities. Your work entails providing mentorship and guidance to property teams across various cities and states, supporting RMC in providing affordable housing opportunities.

Why Youll Love It Here :

• Ample paid time off (19+ days!)
• Customizable total rewards package, including medical, vision, dental options, life insurance, and an Employee Assistance Program
• Financial wellness perks : 401(k), FSA & HSA, employer-paid life and AD&D insurance, paid leave & disability programs
• Mental health resources such as counseling available for team members
• Fertility benefits : surrogacy, adoption assistance, and more
• Paid time off for volunteering, with charitable donation matching
• Opportunities for growth : learning & training programs, tuition & certification reimbursement, internal advancement, and more!

Responsibilities as an Operations Manager :

• Travel to properties within the assigned New York geographical region, predominantly Buffalo and Syracuse, up to 50% of the time
• Identify and prioritize special projects to enhance operational and compliance performance in collaboration with the Senior Vice President / Regional Vice Presidents
• Develop strategies ensuring compliance with Section 8, 236, and LIHTC regulations
• Collaborate with the Director of Facilities to implement preventive maintenance programs
• Support initiatives fostering community among employees and residents
• Collaborate on property redevelopment and rehabilitation efforts
• Cultivate an inclusive, growth-focused learning culture across the region
• Forge strong partnerships with property support teams (e.g. Compliance, HR, L&D) to address concerns and advance regional performance
• Cultivate a mindset focused on readiness and safety throughout the region
• Other duties and special projects as assigned by the manager

Compensation :

• Annual salary : $100,000.00 – $125,000.00
• Annual performance bonus

Qualifications :

• 5+ years of multi-unit affordable housing (Project Based Section 8 and LIHTC) residential leadership experience
• Reliable transportation and willingness to travel to properties in the assigned New York geographical region, including Syracuse and Buffalo (North West / Upstate Central NY)
• Experience with affordable housing compliance, including recertifications, reconciliation, and special claims; proficiency in RealPage One Site preferred
• Thorough understanding of Operating Statements and budgets
• Bachelor’s Degree or equivalent experience
• Commitment to exceeding expectations through exceptional service
• Determination, embracing constructive criticism, and striving for improvement
• Belief in teamwork and the strength of diverse perspectives

Ready to make an impact? APPLY NOW for this Operations Manager role supporting Affordable Housing in Buffalo and Syracuse, NY!

Requirements

SUPERVISORY RESPONSIBILITIES : Supervision of Leasing / Administrative Leasing. KNOWLEDGE AND SKILLS : The requirements listed below are representative of the knowledge, skills and / or abilities required.

Education and / or Experience : Minimum age 18 years old. High school diploma or equivalent required. Bachelors’ degree in human services or related field preferred.

Minimum of five (5) years’ combined experience in both management and working with housing programs to include Low Income Housing Tax Credit (LIHTC), Section 8 voucher / project-based housing, HOPWA, HMIS and compliance within affordable housing programs.

Computer Skills / Technical Knowledge : Microsoft Office Suite. Able to enter data into various databases and / or track information using computer-based systems.

Onesite property management software. Mathematical Skills : Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals, and percentages.

Ability to understand and identify statistical trend analysis. Language Skills : Ability to understand, read, write, and speak English.

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, safety data sheets (SDS) or governmental regulations.

Ability to write s successfully, business correspondence and policy. Ability to present information effectively, respond to questions and professionally interact with managers, employees, clients, vendors and the public, and diverse groups of people, particularly difficult / resistant patient populations and multiple types of providers in a variety of settings.

Reasoning Ability : Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action.

Must effectively convey ideas, images, and goals to a diverse group of personalities. Other Qualifications : General knowledge of computer applications for the frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc.

Must be able to handle multiple, simultaneous tasks effectively and efficiently. Strong verbal and written communication skills required.

Must be detail oriented and organized with the ability to perform duties under pressure, prioritize workload, and timely meet deadlines.

Must have the aptitude and ability to self-direct work. Must maintain strict confidentiality regarding resident health records and have a general understanding of the HIPAA Privacy Act.

PHYSICAL AND MENTAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee must be able to work in a fast-paced, sometimes stressful, customer service-oriented environment, perform duties under pressure and meet deadlines in a timely manner.

The employee must work as part of a team, complete assignments independently and take instructions from supervisors. Must desire to work with underserved populations, particularly vulnerable and / or formerly homeless populations and be willing to meet with residents where they are most comfortable.

WORK ENVIRONMENT : Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

Must possess reliable transportation, a valid driver’s license and maintain an acceptable driving record in accordance with UHS Fleet policy.