CSIRO Hiring for IT Level 1 Support (Trainee) Job at Canberra Full Time

Acknowledgement of Country

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation.

The Opportunity

• Build your career with Australia’s premier scientific organisation.
• Supportive, rewarding, inclusive and truly flexible environment.
• Join CSIRO and make a difference!

The Canberra Deep Space Communication Complex (CDSCC) supports ground-based spacecraft telecommunications as part of the international National Aeronautic Space Administration (NASA) Deep Space Network (DSN), under contractual arrangements between the NASA and Commonwealth Scientific Industrial Research Organisation (CSIRO).

The position is a member of the ICT Team which provides a range of ICT support services at the Canberra Deep Space Communications Complex mission in accordance with the requirements of NASAs Deep Space Network.

Your duties will include:

• Install or remove hardware and/or software, and associated connections, using supplied installation instructions and tools. Conducts tests and corrects malfunctions.
• Use agreed procedures to create and maintain an accurate register of assets. Perform activities related to administration of assets.
• Document changes based on requests for change. Apply change control procedures.
• Receive and respond to routine requests for security support. Maintain records and advise relevant persons of actions taken. Assist in the investigation and resolution of issues relating to access controls and security systems.
• Carry out agreed operational procedures of a routine nature.
• Contribute to maintenance, installation and problem resolution.
• Assist in investigation and resolution of network problems and assist with specified maintenance procedures.
• Follow agreed procedures, identify, register and categorise incidents. Gather information to enable incident resolution and promptly allocate incidents as appropriate.

Location: X

Salary: $27,729.00 to $39,611.00 (
Trainees may be eligible for salary increases as they progress through their studies.

Tenure: 12 months to 4 years (pending course of study) Full-Time, Part-Time or Job Share

Reference: 80174

To be considered you will need:

Essential
Under CSIRO policy only those who meet all essential criteria can be appointed.

• Demonstrated an aptitude in ICT or currently working towards an ICT qualification
• Knowledge of Microsoft Windows Environment
• Ability to provide IT support in-person or virtually across multiple devices (e.g. desktop, laptop or virtual machine)
• Ability to apply appropriate fault-finding methods and tools to resolve issues
• Ability to work effectively independently or as part of a diverse multi-skilled team
• Demonstrated willingness to learn new skills and work across a diverse range of tasks and activities

Desirable:

• Have or a willingness to complete a Microsoft or CCNA certification
• Previous experience installing ICT equipment
• Ability to interpret, apply and update Technical Documentation and drawings as required

For full details about this role please review the Position Description

Eligibility

To be eligible to work in CSIRO you must be an Australian Citizen, Permanent Resident or either hold, or be able to obtain, a valid working visa.

The successful applicant will be required to obtain and provide a National Police Check or equivalent. Additional integrity checks may be required for specific roles which require security clearance for working with children, Australian Government cybersecurity requirements or other identified security roles.

Flexible Working Arrangements

We work flexibly at CSIRO, offering a range of options for how, when and where you work.

Diversity and Inclusion

We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish.

About CSIRO

At CSIRO Australia’s national science agency, we solve the greatest challenges through innovative science and technology. We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts. We collaborate widely and generously and deliver solutions with real impact.

Join us and start creating tomorrow today!

How to Apply

Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.

Applications Close

9th January 2022, 11:00pm AEST/AEDT