CSG Hiring for Director Programs at Sydney, New South Wales, Australia Full Time

Hi, I’m Minnie Thilagavathy, your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.

Channel the power of YOU as the next Full-time Program Director at CSG.

Who Will Love This Job

• An onsite customer facing role – you excel when you work directly with customers
• A strategist – you have a consulting mindset that allows others to contribute and work toward a shared vision
• A collaborator – you love to work on projects that have functional workflows
• A producer – you’re comfortable quickly switching context and adapting
• An empath – you know how to connect and communicate with different audiences worldwide

What You’ll Do

• You will to the Customer Delivery Executive (CDE) to contribute towards Program Delivery within our client account including client management together with CDE, governance and the delivery of the goals of the program, including delivery of multiple phases of the program on time, in the budget, at the quality and within targeted margins.
• You will manage partners CSG and Client
• You will ensure that the delivery of new products or services from the projects is to the appropriate levels of quality, on time and within budget, following the program plan and program governance arrangements
• You will work with the sales organization to identify growth opportunities with existing customers and lead such proposals
• You will provide coaching to project managers
• You will guide optimization, best practice sharing and standardization programs for program delivery
• You will the progress of the program at regular intervals to the CSG CDE

You should have

Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria – unlike majority candidates meeting fewer requirements. Channel the power of YOU and apply to discover if we’re a match.

• Bachelor’s degree in Computer Science, Information Technology, Engineering or Business or equivalent experience
• Proficiency in English in a business environment
• Experience managing program budgets and delivering services revenue and margin
• 10 years of project or program management experience managing large implementation, software development projects, within professional services or consulting environment
• Experience with the delivery of IT systems to the Banking and Financial industry in Australia.

Perks & Benefits

• Emotional and Mental Well-being Programmes
• Medical aid
• Superannuation

Our Story

For over 40 years, we’ve serviced the world’s most recognisable brands with future-ready solutions in customer engagement, revenue management, and payments that make ordinary customer experiences extraordinary. As a trusted technology provider in telecommunications, retail, financial services, and healthcare, our solutions impact over 900 customers in over 120 countries. Over 5,000 customer-obsessed CSGers in more than 20 countries made it possible and helped reach our $1 billion in revenue milestone.

Our Way of Life

Our people power a culture of integrity, innovation, and impact. In return, we power our people with the choice to work from home, in-office, or a hybrid work combination that integrates well with their lifestyle. You’ll find CSGers exercising this choice at most of our locations worldwide.

We are committed to building and nurturing a diverse, supportive, and inclusive work environment where individuality is valued, and our people can flourish. We believe our workforce should reflect the world we live in and that we are stronger because of our differences. By embracing different backgrounds, attributes, experiences, and perspectives, we will help our employees, customers, and communities excel while, together, we work toward making social equality a reality.

We are committed to making a bigger community impact by creating new opportunities and access for underrepresented communities, protecting the environment, and developing technology solutions that foster digital inclusivity. That’s just who we are. If not us, then who?

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Location(s):

AU.Sydney.Client