CSAA Insurance Group Hiring for IT Division Manager, Change Mgmt at Mesa, Arizona Full Time

We are actively hiring for an IT Change Manager. Join us and support CSAA Insurance Group, a AAA Insurer, in achieving our goals.

We are looking for motivated, innovative individuals, who think big and adapt quickly with a passion for service excellence.

Essential responsibilities

Incumbent possesses and demonstrates advanced knowledge in the area of specialization; in-depth knowledge, breadth and/or depth, in area of expertise and leads the resources and activities of a team. Incumbent exercises considerable judgment and latitude in acquiring results and resolves sophisticated issues through the use of creative and effective means.

Essential Functions / Principal Responsibilities

• Provides leadership and has accountability for the delivery of organizational change to a segment of the business and provides mentorship to a functional area to advance the field of organizational change
• Leads an organization of change practitioners, setting the overall change and communication strategy, ensuring that there is a consistent process and adherence to that process through governance across all of the organization, and providing oversight and support to projects within that organization
• Partner with organizational leadership, communication, training, and business support teams to develop coordinated strategic and tactical OCM activities for target audiences that meet change objectives on time and on budget
• Acts as the Change Manager of multiple, sophisticated ground-breaking change efforts coaching program & business leaders on plan alignment between technical & business work streams
• Plays a leadership role in initiating and developing new organizational change methods and service offerings; recognized by peers as an inspiring leader
• Builds positive relationships with the Enterprise Change Management Office (eCMO) and become a trusted advisor to business/partners advising on strategic approaches and implementation of the OCM methodology
• Provide the process, structure, and governance framework required to facilitate estimation of OCM staffing and budget needs and support staffing efforts to align change, communications, and training resources to programs and projects; assisting business leaders with annual budgeting and planning
• Leverage knowledge from surveys, observation, and other inputs to build organization-wide reports on change initiatives, including workplace culture, employee engagement, end user adoption, change impacts and change sustainability

Knowledge, Skills & Abilities

• Deep knowledge of Change Management and deployment concepts, methods and application
• Strong oral/written communication skills, business acumen, and team/project management skills
• Experience leading business/IT training design, development, and delivery for complex IT projects and audiences of varying levels and business functions
• Experience effectively influencing and consulting with leaders at all levels, including executives; influencing and shaping leadership decision making, ensuring leaders are committed to goals, aligned with program plans, and mobilized to provide active and visible sponsorship
• Excellent active listening skills. Adapts communications style as needed to best suit the audience and situation. Agile, with a learning mindset
• Strong partnering and influencing skills with a demonstrated ability to think strategically and systemically and achieve results collaborating across organizational boundaries
• Demonstrated ability to operate in a fast, complex, and changing environment
• Ability to scope work and develop appropriate resource plan
• Extensive knowledge in a broad range of functional areas related to change deployment: communications, human resources, IT project lifecycle and functions, and business process improvement

Education, Work Experience, Licenses & Certifications

• Master’s degree (or equivalent) plus minimum 10+ years related experience
• At least 2 years of experience managing a functional area and high performance teams in matrix environment
• Prosci certified

Preferred

• 5+ years’ experience in a professional consulting environment

Why join us

Make a difference. We don’t just go to work. We’re a team of employees committed to AAA members, our communities and each other.

Lifestyle. We drive strategy through innovation. We do honorable work, and we live our core beliefs.

Recognition. We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!

Read more about what we offer and what it is like to be a part of our dynamic team at: Benefits (aaa.com)

Let’s work together

Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

Headquartered in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. Our differences, visible and invisible, make every individual at CSAA Insurance Group unique and valuable. We strive to foster a culture where all employees feel a sense of belonging and can leverage their differences to thrive. We believe in embracing our unique identities, experiences, and points of view to advance our company and reflect our communities and members.

If reasonable accommodation is needed to participate in the job application or interview process please contact [email protected].

CSAA Insurance Group is an equal opportunity employer.

Per Nevada SB293 we are disclosing the compensation, or range thereof, for roles that will be, or could be, performed in Nevada. If performed in Nevada, this position has a(n) salary range of $139,500 – $155,000. In compliance of Colorado’s Equal Pay for Equal Work Act (EPEWA) we are disclosing the compensation, or a range thereof, for roles that will be, or could be performed in Colorado. If performed in Colorado, this position has a range of $132,840- $147,600. The role includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 15% of eligible pay.

Please note, hourly or salary compensation, or the range of hourly or salary compensation available for a position may vary by location. We reserve the right to amend these benefits at any time and actual compensation will be determined at time of offer.

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