Crystal Run Healthcare Hiring for Customer Service Representative/Call Center at Middletown, NY Full Time

Must be available to start work between 9am – 12pm. Must be available to work a Saturday or Sunday each week!!

The Customer Service Representative is responsible for handling incoming/outgoing telephone calls, portal and email requests as they relate to scheduling appointments, taking messages and paging providers.

Essential duties:

• Answers all incoming telephone calls; transfers calls to other departments and personnel as appropriate.
• May be required to answer incoming appointment requests via e-mail or portal.
• Ascertains the urgency of all phone calls; is able to appropriately triage and direct urgent and emergent calls according to established procedures to ensure optimal quality patient care.
• Records messages for Physicians and staff; ensures accuracy and completeness of information and timely delivery of messages.
• Contacts Physicians working off-site if necessary to ensure timely delivery of urgent messages.
• Schedules appointments for, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency.
• Schedules new patient appointments; obtains appropriate information, assists the patient in choosing a Physician when necessary, enters preliminary account data into computer, confirms primary care status/insurance eligibility as needed, communicates payment expectations to patient.
• Listens to and accurately assimilates detailed information in order to understand what the caller requires.
• Communicates with positive tone of voice and general disposition that indicate caring.
• The ability to relate to individuals (callers as well as team members) that have varying personalities and needs. Includes displaying empathy towards calls for their particular situation.
• The ability to probe by asking appropriate questions so as to identify the caller’s specific needs.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Work Location: In person