CRS Hiring for Customer Relationship Leader at Fort Worth, TX Full Time

The Customer Relationship Lead will provide day to day interface with the customer, managing and maintaining the associated ing and KPI’s, both internal and externally to ensure service level targets are maintained to support the achievement of customer service delivery targets and overall customer satisfaction.

Responsibilities:

• Review customer KPI’s to enable the performance to the customer to be monitored, highlighting any potential trends and issues and prioritizing the associated mitigation action to ensure customer delivery and satisfaction is maintained.
• Provide the first point of escalation to customer and ensure that customer service corrective action plans or process improvements are deployed effectively without impacting customer service levels.
• Manage and review forecasting input, sales budgeting, inventory and variance investigations to provide customer intelligence to manage business planning and inventory holdings.
• Undertake tactical customer management and internal liaison to ensure customer communication and service levels are maintained.
• Implement Continuous Improvement actions or processes to improve efficiency in line with the agreed plan and without unnecessary impact to customer service levels.
• Participation in improvement activities at department/company level to enhance business performance.
• Comply with all relevant internal rules, policy and procedures, including those relating to Health and Safety, Data Protection and all those contained within the issued Employee Handbook and Policies and Procedures Manual.
• Other duties as related and assigned

Qualifications:

• High School Diploma required: college degree desired
• Experience working in a customer interface role is required
• Supply chain operations experience
• Experience with customer performance metrics and processes
• Customer relationship management experience
• Strong communication skills, both written and verbal
• Knowledge of continuous improvement methodologies

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