Crossroad Services, Inc Hiring for Data Entry/Customer Service at San Leandro, CA Full Time

Position Summary:

This part-time position will be responsible for sales support functions and customer service inquiries supporting a segmented sales team within the company. This position will to the department manager.

Essential Job Functions:

• Responding to various requests and inquiries from an established customer, outside sales team, and vendor base
• Achieves and maintains rapport with customers, manufacturers and outside sales staff to provide the best-in-class customer service
• Handle all communications in a timely and professional manner
• Monthly forecasting and sales analysis
• Provide quotations and proposals to customer base and sales team
• Proactively follow-up on customer quotes, inquires and various projects
• Attend product training at with various manufacturers (as needed)
• Research and resolve product/service issues to ensure customer retention and satisfaction
• Troubleshoot end-user customer complaints and product issues
• Process customer returns related to defective products, job changes, or annual returns

Job Requirements:

• Work weekday, daytime hours up to 20 hours/week
• Proficient in Microsoft Office (Outlook, Excel, Word, and Power Point)
• Excellent written and verbal communication skills
• Attention to detail, analytical and problem solving skills
• Technical aptitude to understand product functionality, specifications and applications
• Electrical, lighting and/or home improvement product knowledge, a Plus!
• Organizational, time management, multi-tasking, and follow-up skills
• Motivated both individually and on a team level, self-starter
• Knowledge of quoting systems, query interfaces and ability to access manufacturers’ systems
• Deadline and results driven

Salary and Benefit Package:

• $20/hr-$22/hr starting pay, based on experience
• Sick time accrual
• 401(k) – 4% employer matching contribution
• Opportunities for career growth
• Semi-monthly pay with direct deposit

Minimum Requirements:

• High School Diploma or equivalent / College degree a plus
• Administration, order entry and/or customer service experience

Job Type: Part-time

Pay: $20.00 – $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching

Schedule:

• Day shift

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 1 year (Required)

Work Location: In person