CRG Hiring for Customer Service Specialist at Greensboro–Winston-Salem–High Point Area Full Time

Customer Service Specialist

Our client in the Triad who is a leader in the real estate and retail marketplace is looking for a Customer Service Specialist to join their Marketing team. This is a great opportunity for a tech savvy, customer focused new grad who is interested in getting their foot in the door with a company that values growth and development.

Opportunity: 2-month Contract

Location: 100% on-site in Greensboro

Schedule: Monday/Wednesday/Friday 8:30-3:30

Compensation: $18-$20/hour

Responsibilities:

• Use data entry skills to fulfill, activate, process, and maintain an inventory of memberships, rewards, gift card orders, and coupon books.
• Act as a liaison for the Virtual Shopper Program by managing requests, routing customers, and ensuring customer needs are met and exceeded.
• Apply attention to detail to managing customer profiles and web order corrections.
• Utilize organizational skills to package and ship large quantities of orders.
• Exercise problem-solving skills to provide feedback on how to improve the order submission, credit card payment process, and overall customer experience.

Qualifications:

• Prior customer service experience necessary
• Previous order processing and data entry experience preferred
• Ability to navigate mobile technology (Apps and Text communications)
• Ability to problem-solve and communicate effectively
• Ability to work a flexible schedule is required (including rotating weekends)

Benefits:

• All W2 Employees who work an average of 30+ hours per week at CRG are offered the following benefits options!
• Medical, Vision, Dental, Life Insurance, and Long- & Short-Term Disability insurance is offered after 90 days of employment with CRG!
• We also offer a Flexible Spending Account (FSA) along with a Health Savings Account (HSA) with our medical plan. CRG matches the first $500 of the HSA contributions.
• CRG offers a 401K plan, with open enrollment quarterly (January, April, July, and October) after working at CRG for 90 days.
• CRG matches 100% of the first 3% of employee contributions to the 401K plan, plus 50% for the next 2% of contributions!

Category Code: JN003, JN009