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Accounting / Finance / Accounting / Finance

Credit Acceptance Hiring for Redemption (Collections) Supervisor – Florida Job at Florida Full Time

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Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

About this Position:
  • NOTE: This position will work from home. At a future date, occasional planned travel to an office location may be required or, if local to one of our offices, an office work location may be assigned.
  • Consistently and efficiently lead a team of 8-10 full-time Redemption Specialist to exceed all goals
  • Effectively coach, mentor, motivate and communicate through change
  • Actively identify process improvement opportunities
  • Support redemption efforts by assisting team members with escalated calls in order to redeem vehicles and collect money
  • Make effective decisions
  • Through performance monitoring, the Supervisor will ensure adherence to procedures, policies and company guidelines and initiatives. The Supervisor’s primary focus will be to coach team members toward ultimately improving their team’s contribution to overall key department performance metrics.
Outcomes & Activities:
  • Ensure your team consists of the Right People and the Right Number of People
  • Set and enforce Clear Expectations for your team
  • Monitor and evaluate individual and team performance
  • Continuously coach team on effective redemption techniques
  • Effectively communicate so that all team members are abreast of current state of the department and organization
  • Support change
  • Execute administrative tasks as needed within the role
Knowledge & Skills:
  • Communication: Clear; good written and verbal communicator; solicit feedback; build trust and credibility: support change.
  • Ownership: Own performance, receptive to feedback; applies feedback to improve; active participant in training and coaching sessions.
  • Assessment: Assess team member performance and fit; assess process and policies; identify barriers; recommend and implement solutions.
  • Coach: Set expectations; continuously coach team members; facilitate learning and development; leverage best practices; build a high performing team.
  • Honest: Ethical; best interest of organization; fair; consistent; integrity.
Requirements:
  • High school diploma
  • Minimum of 2 years previous Leadership experience or 2 years of redemption collections experience and experience in a senior/mentoring role
  • Previous customer service, sales, and/or collection experience in a call center environment
  • You need to be able to work in a fast-paced environment
  • Be able to multi-task
  • Strong Communication skills both written and verbal
  • Demonstrate the ability to motivate others
  • Working knowledge of MS Office

Preferred:
  • Experience in the finance or automotive industry
  • Experience in any position where you had to demonstrate persuasive skills and negotiation skills
  • Previous experience with working on a dialer
Schedule Requirements:

Schedule:
  • Monday – Friday: 9am-6pm PST
  • 1 Saturday every 7 weeks: 5am-9am PST
Targeted Compensation: $56,100 – $62,700/annually with a monthly bonus
#LI-Remote
#INDSERMP
Our Company Values:
To be successful in this role, Team Members need to be:
  • Positive by maintaining resiliency and focusing on solutions
  • Respectful by collaborating and actively listening
  • Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
  • Direct by effectively communicating and conveying courage
  • Earnest by taking accountability, applying feedback and effectively planning and priority setting
To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:
  • Identify the Right People by recognizing top talent
  • Set Clear Expectations by managing change and directing others
  • Train team members and focus on developing talent
  • Performance Manage by ensuring accountability and driving results
  • Create the Right Environment by establishing trust and managing conflict
  • Maintain the Right Number of team members needed to build an effective team
Expectations:
  • Remain compliant with our policies processes and legal guidelines
  • All other duties as assigned
  • Attendance as required by department
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S.
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California Residents: Please click

here

for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Job Overview

  • ID: 283229
  • Date Posted:
  • Location: , ,
  • Job Title: Credit Acceptance Hiring for Redemption (Collections) Supervisor – Florida Job at Florida