Creaform Inc Hiring for Customer care specialist (m/f/d) at Lévis, QC Full Time

Our Customer Service Department is looking for a Customer Service Specialist. The Customer Care Specialist is responsible for supporting the customer in all their interactions with Creaform regarding their after-sales service needs. He/She makes sure to maintain and develop the link with the client, to provide counsel on the service-client products portfolio, specifically, the different plans and promotions available for the maintenance and upgrade their current Creaform technology.

In addition, in collaboration with the sales manager, this position provides sales forecasts for his customers, monitors their results, and ensures the use of the service-products portfolio available is maximized by the customers.

You’ll be responsible for

• Ensures the customer experience of all users of Creaform products and technologies.
• Collaborates with our customers to ensure their optimal use of our entire portfolio of customer service products.
• Follows up and advise current customers regarding the effective use of their service programs as well as their future service requirements.
• Follows up sales opportunities and advise potential customers to present our portfolio of customer service products, and actively promote the available options for maintenance plans renewal or reinstatement,
• Participates in regular account reviews and effectively shares all relevant customer information.
• Makes forecasts and follow-ups of direct sales.
• Contribute to the management and monitoring of major accounts for specific proposals.
• Ensures the day-to-day management of sales, order entry and customer management at the CRM (development of quotes, follow-up of opportunities, order entry and confirmation, credit investigation, customer creation, etc.).

You have the profile we are looking for if you…

• Are bilingual French-English (spanish is an asset);
• Have 5 years experience in customer service or customer loyalty;
• Have good basic knowledge and ease of leaning to use computer tools and software.

You earn points if you…

• Have excellent communication skills;
• Have a sales-oriented attitude;
• Are a good team player and collaborative spirit;
• Have ability to perform administrative and manipulation of numbers;
• Are fluency in English, both orally and in writing with functional knowledge of French and/or Spanish. ;
• Have experience in customer service;
• Has good organizational skills with a methodical approach;
• Are comfortable working in arapidly evolving and constantly changing context;
• Are autonomous, resourceful, proactive and versatile.

In exchange, we offer you…

• The chance to work in a stimulating work environment within a human and passionate team, for which pleasure and well-being at work are non-negotiable;
• The opportunity to develop your skills and expertise;
• The pride of working in a successful technology company, open to the world;
• Flexible working hours;
• A generous and flexible telecommuting policy, even after Covid, when the position allows it;
• A salary and growth potential to match your expectations;
• A wide range of social activities, and much more

As a subsidiary of AMETEK Inc, a leading global manufacturer of electronic instruments and electromechanical devices, Creaform is internationally recognized for its cutting-edge technologies and R&D excellence. Although we are developing our market on a global scale, our work environment preserves the entrepreneurial spirit and dynamism of a start-up company.

Consider applying even if your skillset is not a perfect match. We believe our individual background and experiences, paired with passion, can go a long way.

Type d’emploi : Temps plein, Permanent

Avantages :

• Assurance Dentaire
• Assurance Maladie Complémentaire
• Assurance Vision
• Formation linguistique offerte
• Gym sur place
• Horaires flexibles
• Programme d’Aide aux Employés
• REER Collectif
• Stationnement sur place
• Travail à domicile

Horaires de travail :

• 8 Heures
• Du Lundi au Vendredi
• Quart de jour

Capacité à faire le trajet ou à déménager:

• Lévis, QC: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Obligatoire)

Lieu du poste : Un seul lieu de travail