CraneWerks, Inc Hiring for Inside Sales/Customer Service at Indiana Full Time

Summary:

Harriman Material Handling, a full-service material handling company that specializes in in overhead cranes and hoists, is looking for an inside sales/customer service representative to help support our growing business.

Essential duties and responsibilities:

Increase sales and develop new customers while maintaining gross profit.

Manage and develop sales staff – Work with personnel at different levels of technical and sales knowledge/experience. – Training in both technical and sales strategies – Determine if current sales staff is adequate and make changes as you see fit. Hire, train, retain new sales personnel.

• Improve customer service/experience
• Lead weekly sales meetings, regular staff meetings, training/information sessions
• Support outside sales staff in meeting customer needs
• Work with customers, sales, and operations to create a partnership where HMH/SCC take care of all the customers’ cranes and hoist needs.

Example: Develop strategies to complete their inspection repairs based on customer budgets and timelines.

• Develop/implement strategies to sell more onsite service contracts
• Develop processes/procedures to help – Standardize quoting and make it as efficient and accurate as possible. – Utilize tools like Salesforce, InspectAll and Sage – Improve communication with inside/outside sales, service/ops, and customers.
• Work with salespeople to close large sales and set up new customers.
• Work with marketing to develop newsletters, email and print marketing pieces, and advise on updates/changes to the website. Help write and review content prior to it being published.
• Unofficially advise on policies and procedures for the service and operations departments.

Qualifications:

· Excellent communication skills, both verbal and written

· Highly organized and detail-oriented

· Committed to completing tasks correctly and on-time

· Ability to multitask in a fast-paced environment

· Proficiency in Microsoft Office suite

Education and/or Experience:

· Administrative experience (or experience in inside sales/customer service) preferred

Benefits:

· Insurance: BC/BS health/life/dental/vision available – coverage begins 1st of month
following 30-day period

· Competitive pay

· IRA: Harriman Material Handling will match employee contribution up to 3%; eligible
after first 90 days

· Paid vacation and holidays

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 2 years

Supplemental pay types:

• Bonus pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Indiana: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person